Houseperson Housekeeping

About the role

Join the team at Sunriver Resort, recognized as one of the Top 100 Best Companies to work for in Oregon. The Houseperson plays a key role in supporting housekeepers, management, front desk, dispatch, and guest service calls while maintaining AAA Four Diamond Standards. This position upholds Sunriver Resort’s Core Values: Trust, Open & Honest Communication, and Commitment, delivering exceptional service to both internal and external guests.

Responsibilities

• Provides prompt response to all service calls.
• Maintains constant awareness of safety issues (e.g., broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and reports incidents to the on-duty supervisor.
• Acts responsibly toward all company property, supplies, and equipment.
• Delivers requested guest items and keeps van/houseman vehicles stocked and orderly.
• Responds to guest, front desk, or housekeeping requests as needed.
• Receives and stores incoming freight accurately and promptly.
• Maintains effective organization, cleanliness, security, and upkeep of all storage closets and facilities.
• Keeps accurate and legible records of all services provided.
• Ensures accurate key control and security for all keys, buildings, and vehicles.
• Maintains ongoing stocking of all linen closets (excluding linens and terries unless assigned).
• Helps maintain a clean and safe working environment in the housekeeping department.
• Follows lost and found procedures with absolute respect for guest property.
• Reports needed repairs immediately (e.g., leaky faucets, loose tiles, broken windows).
• Offers a warm and sincere welcome/farewell to guests, using their names and maintaining eye contact.
• Maintains up-to-date knowledge of all resort amenities and special events.
• Interacts professionally with resort staff and assists other departments as needed.
• Upsells resort services and amenities to guests.
• Maintains a professional demeanor, appearance, and attitude at all times.
• Communicates pertinent information to the housekeeping team.
• Reports to work on time, follows posted schedules, and maintains accurate time records.
• Remains alert, courteous, and helpful to guests and colleagues.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent preferred.
• Prior hospitality or houseman experience preferred.
• One year of customer service experience required.
• Must be a United States citizen or possess a valid work permit.
• Must possess a valid Oregon Driver’s License and meet company driving standards.
• Must be able to read and speak English.
• Must accurately follow verbal and written instructions.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to resolve problems and conflicts diplomatically.
• Passion for creating an exceptional guest experience.
• Ability to work in various weather conditions (rain, wind, snow, heat).
• Ability to walk, climb into/out of vehicles, and operate a vehicle frequently, with occasional stair climbing.
• Ability to repetitively lift, push, pull, and carry up to 15 lbs., frequently up to 25 lbs., and occasionally up to 75 lbs.
• Ability to perform repetitive hand and arm movements, pushing, pulling, simple grasping, squeezing, overhead reaching, and fine manipulation.