Houseperson - Club Wyndham Smoky Mountains Resort

About the role

As a Houseman, you are part of a team that ensures guests have a wonderful experience while relaxing and enjoying their vacation at The Smoky Mountains.

Responsibilities

• Deliver requested items to guest units (coffee, linen, terry, kitchen items, etc.)
• Correct any cleaning issues requested by the guest after housekeeping hours
• Assist with organizing, cleaning, and maintaining stock levels of inventory
• Remove trash or inventory from outside of units as needed
• Respond appropriately to guest requests to ensure complete guest satisfaction
• Maintain positive guest, owner, and associate relationships
• Promote teamwork and quality service through daily communications and coordination with other departments
• Ensure compliance with all Wyndham Operating Procedures
• Observe precautions to protect hotel and guest property, and report damage, theft, and found items to supervisors
• Perform other tasks as needed

Requirements

• High school diploma or equivalent (unless there is a legal requirement, experience will be accepted for the education requirement)
• Familiarity with cleaning products, equipment, and techniques
• Ability to read and comprehend routine instructions, short correspondence, and memos
• Excellent customer service skills
• Must be people-oriented and able to work independently or with others as needed
• A professional appearance and positive, can-do attitude
• Ability to work well independently or with others as needed
• Valid Driver’s License

Benefits

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week. Certain benefits may be available to associates working fewer hours where required by applicable law.

• Medical, Dental, and Vision Insurance
• Discounted Hotel & Resort Stays
• Employee Stock Purchase Program
• Tuition Reimbursement
• 401K Retirement Savings with Company Match
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave, and holidays (eligibility requirements apply; speak to your recruiter for details)
• Wish day: paid time to volunteer at an approved organization of your choice
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.