Houseperson - Best Western Orlando, FL

Responsibilities

• Greets guests and responds to special requests.
• Responds to guest concerns, complaints or suggestions appropriately, refers them to management in support of providing superior guest service.
• May gather waste and/or contaminated materials for disposal.
• Assigned areas of the hotel may include guestrooms, hallways, lobby, stairwells and offices.
• Maintains privacy and security by properly announcing entry and servicing guestrooms as appropriate.
• Properly uses and maintains assigned equipment and supplies to departmental specifications, including vacuums, chemicals and cleaning aides.
• Maintains common areas, including floor closets, stairwells, halls, lobby areas and elevators.
• Properly maintains the daily log, including accounting for completed tasks, tracking issued keys and reviewing the communications log and file on a routine basis.
• Properly handles lost and found items in accordance with department policies and security procedures.
• Performs other duties as assigned by Management.
• Keeps immediate supervisor promptly and fully informed of all problems or matters of significance.

Requirements

• Work experience as a Room Attendant or Houseman/Houseperson is required.
• Experience with industrial cleaning equipment and products.
• Good physical health and stamina.
• Flexibility to work in shifts.
• Able to work with little or no supervision while meeting high-performance standards.
• Excellent organization skills.
• Able to follow instructions.
• High school diploma is a plus.

Qualifications

• Amazing Benefits at a Glance:
• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• Matching 401(k)
• Employee discounts
• Flexible spending account
• Life insurance
• Parental leave
• Referral program