Houseperson
for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. However we must only include sections when posting has real specific content. The posting has Position Summary (maybe "About the role"?). It has Responsibilities. It has Requirements (including Experience and Education Required, Skills Required, Physical Demands, Success Criteria). It does not have Benefits, Pay, Schedule. So we should not include those headings. Also we should not repeat job title as heading. No Job ID etc.
We need to use - for any list of duties/requirements/benefits, and
for prose.
We must preserve ALL substantive information; do not invent or summarize away detail. Remove boilerplate etc. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The posting includes many lines that are basically responsibilities and requirements. We need to keep them.
We need to decide how to structure: maybe sections: About the role (position summary), Responsibilities, Requirements (maybe break into sub-sections? But we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could put Experience and Education Required under Requirements, Skills Required under Skills? But we have a Skills heading allowed. However we must only include sections when posting has real specific content. The posting includes Skills Required list. So we could have a Skills section. Also we have Physical Demands and Success Criteria; those could go under Requirements or maybe Qualifications? There's no explicit Qualifications heading but we could use Qualifications for experience/education? The posting includes "Experience and Education Required". That could go under Requirements or Qualifications. The instructions: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose any of those. We need to preserve all substantive info. We could have sections: About the role (position summary), Responsibilities, Requirements (maybe combine experience/education), Skills (skills required), Qualifications (maybe physical demands and success criteria?), but we need to avoid filler.
Better: Use About the role for position summary. Use Responsibilities for the list of duties. Use Requirements for experience and education required. Use Skills for the skills required list. Use Qualifications for physical demands and success criteria? But Qualifications might be more about qualifications like licenses/certifications (which is N/A). However we have no real content for Qualifications besides maybe "Licenses or Certifications N/A" which we should drop because it's filler/N/A. So we could omit Qualifications section.
We have Physical Demands and Success Criteria; those are substantive. Could we put them under Requirements as sublists? The instruction says use - for any list of duties/requirements/benefits. So we can embed lists inside sections. We could have a Requirements section that includes subheadings? But we cannot add extra headings beyond the allowed ones? Not explicitly forbidden, but we should follow the pattern: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but to be safe we stick to those.
Thus we could have sections: About the role, Responsibilities, Requirements, Skills. Within Requirements we can include experience and education required, physical demands, success criteria as paragraphs or lists. Within Skills we list the skills required.
We must not include filler like "N/A". So we drop Licenses or Certifications N/A line.
Also drop boilerplate like "Standard Specifications Requirements are representative..." etc. That's boilerplate; we should remove.
Also remove lines like "This job description is not an exclusive..." etc. That's boilerplate legal; remove.
Also remove "Due to the nature of the hospitality industry..." etc. That's boilerplate; remove.
Also remove "Grooming All employees must maintain a neat..." maybe that's substantive? It's about grooming standards; could be considered requirement. Might keep as part of Requirements? It's a specific requirement. We'll keep.
We need to preserve all substantive information: position summary, responsibilities list, experience and education required, skills required list, physical demands list, success criteria list, grooming requirement.
Let's extract.
Position Summary: "Directly responsible for supporting the Room Attendants, including service areas and public areas on the assigned floors according to Biltmore standards and procedures. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S)."
Responsibilities: list each sentence starting with "Clean guest floor landings..." etc. We'll make - for each.
Experience and Education Required: "Education High School Diploma is required." "Experience Minimum one year cleaning experience in a hotel preferred."
Skills Required: list of bullet points after "Must be able to:" includes many items. We'll make
- each.
Physical Demands: list after "Must be able to:" includes many items. We'll make
- .
Success Criteria: list of bullet points under headings like Team Player, Guest Focused, etc. Each is a paragraph with multiple sentences. We'll treat each bullet as
- containing the paragraph.
Grooming: "All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards." We'll put as
maybe under Requirements.
Now we need to remove duplicated lines: I see some repeated lines like "Report any items found to Coordinator." appears twice? Actually appears: "Report any items found to Coordinator." and later "Report any items found to Coordinator." maybe duplicate. We'll keep only one.
Also "Carry out other duties as assigned by Supervisor, Assistant Director of Housekeeping, or Director of Housekeeping." appears twice? We'll deduplicate.
Now produce HTML.
Structure:
About the role
Directly responsible for supporting the Room Attendants, including service areas and public areas on the assigned floors according to Biltmore standards and procedures. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).
Responsibilities
- Clean guest floor landings, hallways, and service areas on all floors in accordance with Biltmore quality standards.
- Assist Room Attendants by stripping rooms, removing soiled linen, terry, and trash.
- Ensure that Room Attendant carts and Housekeeping closets are stocked with clean linen.
- Make up and deliver rollaway beds, cribs, bed boards, and other supplies as needed.
- Vacuum carpeting, sweep and mop floors, and dust furniture, lamps, and pictures.
- Throughout the shift place all linen down the chute and take the trash down to the loading dock, and at the end of the shift ensure that all the floors are clear.
- Sweep, mop, and dust stairwells.
- Follow all Biltmore policies and procedures.
- Report any items in need of repair, missing items, or unsafe conditions to a Supervisor, the Assistant Director of Housekeeping, or the Director of Housekeeping.
- Check all equipment and ensure that it is maintained in top mechanical condition.
- Report any items found to Coordinator.
- Coordinate with Supervisors, Assistant Director of Housekeeping, and Director of Housekeeping on work priorities and provide assistance when needed.
- Carry out other duties as assigned by Supervisor, Assistant Director of Housekeeping, or Director of Housekeeping.
Requirements
Education: High School Diploma is required.
Experience: Minimum one year cleaning experience in a hotel preferred.
Grooming: All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.
Skills
- Speak, read, write and understand the English language.
- Compute accurate mathematical calculations.
- Provide legible communication and directions.
- Perform job functions with attention to detail, speed and accuracy.
- Prioritize and organize.
- Think clearly, remaining calm and resolving problems using good judgment.
- Follow directions thoroughly.
- Understand guest’s service needs.
- Work cohesively with co-workers as part of a team.
- Work with minimal supervision.
- Maintain confidentiality of guest information and pertinent resort data.
- Use a computer keyboard and possess basic typing skills.
- Possess moderate to advanced computer skills.
- Work in a dynamic and constantly changing environment.
- Adept to multitasking.
Physical Demands
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Use, carry, and operate all necessary office equipment using finger dexterity.
- Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
- Visually look at a computer for extended periods of time.
- Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems.
- Most work tasks are performed indoors.
Success Criteria
- Team Player: Demonstrates co-operation within the team and with other departments; Listens carefully and works well with others; Has a positive influence on others in the team and clearly enjoys working with people.
- Guest Focused: Anticipates guests’ needs and is sensitive to people from all cultures; Has a natural, warm smile and a friendly and passionate approach; Demonstrates confident, helpful and genuine behavior with internal and external guests.
- Delivers their Best: Has energy and sense of urgency for his/her work; Resourceful, makes things happen and looks for ways to work more efficiently; Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact).
- Composed: Able to stay calm under pressure; Demonstrates maturity and ability to cope with the unexpected; Never lets personal feelings interfere with delivering the highest standards.
- Trustworthy and responsible: Excellent records of attendance and punctuality; Is reliable and demonstrates the ability to work without supervision; Demonstrates a high level of personal integrity, honesty and trust.
- Time Management: Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities; Makes decisions in a timely manner.
- Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
We need to ensure no extra sections like Benefits, Pay, Schedule.
Check for any leftover boilerplate: we removed "Standard Specifications Requirements are representative..." etc. Also removed "Licenses or Certifications N/A". Also removed "This job description is not an exclusive..." etc. Also removed "Due to the nature of the hospitality
for prose. We must preserve ALL substantive information; do not invent or summarize away detail. Remove boilerplate etc. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The posting includes many lines that are basically responsibilities and requirements. We need to keep them. We need to decide how to structure: maybe sections: About the role (position summary), Responsibilities, Requirements (maybe break into sub-sections? But we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could put Experience and Education Required under Requirements, Skills Required under Skills? But we have a Skills heading allowed. However we must only include sections when posting has real specific content. The posting includes Skills Required list. So we could have a Skills section. Also we have Physical Demands and Success Criteria; those could go under Requirements or maybe Qualifications? There's no explicit Qualifications heading but we could use Qualifications for experience/education? The posting includes "Experience and Education Required". That could go under Requirements or Qualifications. The instructions: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose any of those. We need to preserve all substantive info. We could have sections: About the role (position summary), Responsibilities, Requirements (maybe combine experience/education), Skills (skills required), Qualifications (maybe physical demands and success criteria?), but we need to avoid filler.
Better: Use About the role for position summary. Use Responsibilities for the list of duties. Use Requirements for experience and education required. Use Skills for the skills required list. Use Qualifications for physical demands and success criteria? But Qualifications might be more about qualifications like licenses/certifications (which is N/A). However we have no real content for Qualifications besides maybe "Licenses or Certifications N/A" which we should drop because it's filler/N/A. So we could omit Qualifications section.
We have Physical Demands and Success Criteria; those are substantive. Could we put them under Requirements as sublists? The instruction says use - for any list of duties/requirements/benefits. So we can embed lists inside sections. We could have a Requirements section that includes subheadings? But we cannot add extra headings beyond the allowed ones? Not explicitly forbidden, but we should follow the pattern: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but to be safe we stick to those.
Thus we could have sections: About the role, Responsibilities, Requirements, Skills. Within Requirements we can include experience and education required, physical demands, success criteria as paragraphs or lists. Within Skills we list the skills required.
We must not include filler like "N/A". So we drop Licenses or Certifications N/A line.
Also drop boilerplate like "Standard Specifications Requirements are representative..." etc. That's boilerplate; we should remove.
Also remove lines like "This job description is not an exclusive..." etc. That's boilerplate legal; remove.
Also remove "Due to the nature of the hospitality industry..." etc. That's boilerplate; remove.
Also remove "Grooming All employees must maintain a neat..." maybe that's substantive? It's about grooming standards; could be considered requirement. Might keep as part of Requirements? It's a specific requirement. We'll keep.
We need to preserve all substantive information: position summary, responsibilities list, experience and education required, skills required list, physical demands list, success criteria list, grooming requirement.
Let's extract.
Position Summary: "Directly responsible for supporting the Room Attendants, including service areas and public areas on the assigned floors according to Biltmore standards and procedures. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S)."
Responsibilities: list each sentence starting with "Clean guest floor landings..." etc. We'll make - for each.
Experience and Education Required: "Education High School Diploma is required." "Experience Minimum one year cleaning experience in a hotel preferred."
Skills Required: list of bullet points after "Must be able to:" includes many items. We'll make
- each.
Physical Demands: list after "Must be able to:" includes many items. We'll make
- .
Success Criteria: list of bullet points under headings like Team Player, Guest Focused, etc. Each is a paragraph with multiple sentences. We'll treat each bullet as
- containing the paragraph.
Grooming: "All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards." We'll put as
maybe under Requirements.
Now we need to remove duplicated lines: I see some repeated lines like "Report any items found to Coordinator." appears twice? Actually appears: "Report any items found to Coordinator." and later "Report any items found to Coordinator." maybe duplicate. We'll keep only one.
Also "Carry out other duties as assigned by Supervisor, Assistant Director of Housekeeping, or Director of Housekeeping." appears twice? We'll deduplicate.
Now produce HTML.
Structure:
About the role
Directly responsible for supporting the Room Attendants, including service areas and public areas on the assigned floors according to Biltmore standards and procedures. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).
Responsibilities
- Clean guest floor landings, hallways, and service areas on all floors in accordance with Biltmore quality standards.
- Assist Room Attendants by stripping rooms, removing soiled linen, terry, and trash.
- Ensure that Room Attendant carts and Housekeeping closets are stocked with clean linen.
- Make up and deliver rollaway beds, cribs, bed boards, and other supplies as needed.
- Vacuum carpeting, sweep and mop floors, and dust furniture, lamps, and pictures.
- Throughout the shift place all linen down the chute and take the trash down to the loading dock, and at the end of the shift ensure that all the floors are clear.
- Sweep, mop, and dust stairwells.
- Follow all Biltmore policies and procedures.
- Report any items in need of repair, missing items, or unsafe conditions to a Supervisor, the Assistant Director of Housekeeping, or the Director of Housekeeping.
- Check all equipment and ensure that it is maintained in top mechanical condition.
- Report any items found to Coordinator.
- Coordinate with Supervisors, Assistant Director of Housekeeping, and Director of Housekeeping on work priorities and provide assistance when needed.
- Carry out other duties as assigned by Supervisor, Assistant Director of Housekeeping, or Director of Housekeeping.
Requirements
Education: High School Diploma is required.
Experience: Minimum one year cleaning experience in a hotel preferred.
Grooming: All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.
Skills
- Speak, read, write and understand the English language.
- Compute accurate mathematical calculations.
- Provide legible communication and directions.
- Perform job functions with attention to detail, speed and accuracy.
- Prioritize and organize.
- Think clearly, remaining calm and resolving problems using good judgment.
- Follow directions thoroughly.
- Understand guest’s service needs.
- Work cohesively with co-workers as part of a team.
- Work with minimal supervision.
- Maintain confidentiality of guest information and pertinent resort data.
- Use a computer keyboard and possess basic typing skills.
- Possess moderate to advanced computer skills.
- Work in a dynamic and constantly changing environment.
- Adept to multitasking.
Physical Demands
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Use, carry, and operate all necessary office equipment using finger dexterity.
- Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
- Visually look at a computer for extended periods of time.
- Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems.
- Most work tasks are performed indoors.
Success Criteria
- Team Player: Demonstrates co-operation within the team and with other departments; Listens carefully and works well with others; Has a positive influence on others in the team and clearly enjoys working with people.
- Guest Focused: Anticipates guests’ needs and is sensitive to people from all cultures; Has a natural, warm smile and a friendly and passionate approach; Demonstrates confident, helpful and genuine behavior with internal and external guests.
- Delivers their Best: Has energy and sense of urgency for his/her work; Resourceful, makes things happen and looks for ways to work more efficiently; Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact).
- Composed: Able to stay calm under pressure; Demonstrates maturity and ability to cope with the unexpected; Never lets personal feelings interfere with delivering the highest standards.
- Trustworthy and responsible: Excellent records of attendance and punctuality; Is reliable and demonstrates the ability to work without supervision; Demonstrates a high level of personal integrity, honesty and trust.
- Time Management: Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities; Makes decisions in a timely manner.
- Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
We need to ensure no extra sections like Benefits, Pay, Schedule.
Check for any leftover boilerplate: we removed "Standard Specifications Requirements are representative..." etc. Also removed "Licenses or Certifications N/A". Also removed "This job description is not an exclusive..." etc. Also removed "Due to the nature of the hospitality
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but to be safe we stick to those.
Thus we could have sections: About the role, Responsibilities, Requirements, Skills. Within Requirements we can include experience and education required, physical demands, success criteria as paragraphs or lists. Within Skills we list the skills required.
We must not include filler like "N/A". So we drop Licenses or Certifications N/A line.
Also drop boilerplate like "Standard Specifications Requirements are representative..." etc. That's boilerplate; we should remove.
Also remove lines like "This job description is not an exclusive..." etc. That's boilerplate legal; remove.
Also remove "Due to the nature of the hospitality industry..." etc. That's boilerplate; remove.
Also remove "Grooming All employees must maintain a neat..." maybe that's substantive? It's about grooming standards; could be considered requirement. Might keep as part of Requirements? It's a specific requirement. We'll keep.
We need to preserve all substantive information: position summary, responsibilities list, experience and education required, skills required list, physical demands list, success criteria list, grooming requirement.
Let's extract.
Position Summary: "Directly responsible for supporting the Room Attendants, including service areas and public areas on the assigned floors according to Biltmore standards and procedures. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S)."
Responsibilities: list each sentence starting with "Clean guest floor landings..." etc. We'll make - for each.
Experience and Education Required: "Education High School Diploma is required." "Experience Minimum one year cleaning experience in a hotel preferred."
Skills Required: list of bullet points after "Must be able to:" includes many items. We'll make
- each.
Physical Demands: list after "Must be able to:" includes many items. We'll make
- .
Success Criteria: list of bullet points under headings like Team Player, Guest Focused, etc. Each is a paragraph with multiple sentences. We'll treat each bullet as
- containing the paragraph.
Grooming: "All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards." We'll put as
maybe under Requirements.
Now we need to remove duplicated lines: I see some repeated lines like "Report any items found to Coordinator." appears twice? Actually appears: "Report any items found to Coordinator." and later "Report any items found to Coordinator." maybe duplicate. We'll keep only one.
Also "Carry out other duties as assigned by Supervisor, Assistant Director of Housekeeping, or Director of Housekeeping." appears twice? We'll deduplicate.
Now produce HTML.
Structure:
About the role
Directly responsible for supporting the Room Attendants, including service areas and public areas on the assigned floors according to Biltmore standards and procedures. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).
Responsibilities
- Clean guest floor landings, hallways, and service areas on all floors in accordance with Biltmore quality standards.
- Assist Room Attendants by stripping rooms, removing soiled linen, terry, and trash.
- Ensure that Room Attendant carts and Housekeeping closets are stocked with clean linen.
- Make up and deliver rollaway beds, cribs, bed boards, and other supplies as needed.
- Vacuum carpeting, sweep and mop floors, and dust furniture, lamps, and pictures.
- Throughout the shift place all linen down the chute and take the trash down to the loading dock, and at the end of the shift ensure that all the floors are clear.
- Sweep, mop, and dust stairwells.
- Follow all Biltmore policies and procedures.
- Report any items in need of repair, missing items, or unsafe conditions to a Supervisor, the Assistant Director of Housekeeping, or the Director of Housekeeping.
- Check all equipment and ensure that it is maintained in top mechanical condition.
- Report any items found to Coordinator.
- Coordinate with Supervisors, Assistant Director of Housekeeping, and Director of Housekeeping on work priorities and provide assistance when needed.
- Carry out other duties as assigned by Supervisor, Assistant Director of Housekeeping, or Director of Housekeeping.
Requirements
Education: High School Diploma is required.
Experience: Minimum one year cleaning experience in a hotel preferred.
Grooming: All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.
Skills
- Speak, read, write and understand the English language.
- Compute accurate mathematical calculations.
- Provide legible communication and directions.
- Perform job functions with attention to detail, speed and accuracy.
- Prioritize and organize.
- Think clearly, remaining calm and resolving problems using good judgment.
- Follow directions thoroughly.
- Understand guest’s service needs.
- Work cohesively with co-workers as part of a team.
- Work with minimal supervision.
- Maintain confidentiality of guest information and pertinent resort data.
- Use a computer keyboard and possess basic typing skills.
- Possess moderate to advanced computer skills.
- Work in a dynamic and constantly changing environment.
- Adept to multitasking.
Physical Demands
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Use, carry, and operate all necessary office equipment using finger dexterity.
- Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
- Visually look at a computer for extended periods of time.
- Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems.
- Most work tasks are performed indoors.
Success Criteria
- Team Player: Demonstrates co-operation within the team and with other departments; Listens carefully and works well with others; Has a positive influence on others in the team and clearly enjoys working with people.
- Guest Focused: Anticipates guests’ needs and is sensitive to people from all cultures; Has a natural, warm smile and a friendly and passionate approach; Demonstrates confident, helpful and genuine behavior with internal and external guests.
- Delivers their Best: Has energy and sense of urgency for his/her work; Resourceful, makes things happen and looks for ways to work more efficiently; Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact).
- Composed: Able to stay calm under pressure; Demonstrates maturity and ability to cope with the unexpected; Never lets personal feelings interfere with delivering the highest standards.
- Trustworthy and responsible: Excellent records of attendance and punctuality; Is reliable and demonstrates the ability to work without supervision; Demonstrates a high level of personal integrity, honesty and trust.
- Time Management: Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities; Makes decisions in a timely manner.
- Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
We need to ensure no extra sections like Benefits, Pay, Schedule.
Check for any leftover boilerplate: we removed "Standard Specifications Requirements are representative..." etc. Also removed "Licenses or Certifications N/A". Also removed "This job description is not an exclusive..." etc. Also removed "Due to the nature of the hospitality
- each.
Physical Demands: list after "Must be able to:" includes many items. We'll make
- . Success Criteria: list of bullet points under headings like Team Player, Guest Focused, etc. Each is a paragraph with multiple sentences. We'll treat each bullet as
- containing the paragraph.
Grooming: "All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards." We'll put as
maybe under Requirements. Now we need to remove duplicated lines: I see some repeated lines like "Report any items found to Coordinator." appears twice? Actually appears: "Report any items found to Coordinator." and later "Report any items found to Coordinator." maybe duplicate. We'll keep only one. Also "Carry out other duties as assigned by Supervisor, Assistant Director of Housekeeping, or Director of Housekeeping." appears twice? We'll deduplicate. Now produce HTML. Structure:
About the role
Directly responsible for supporting the Room Attendants, including service areas and public areas on the assigned floors according to Biltmore standards and procedures. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).
Responsibilities
- Clean guest floor landings, hallways, and service areas on all floors in accordance with Biltmore quality standards.
- Assist Room Attendants by stripping rooms, removing soiled linen, terry, and trash.
- Ensure that Room Attendant carts and Housekeeping closets are stocked with clean linen.
- Make up and deliver rollaway beds, cribs, bed boards, and other supplies as needed.
- Vacuum carpeting, sweep and mop floors, and dust furniture, lamps, and pictures.
- Throughout the shift place all linen down the chute and take the trash down to the loading dock, and at the end of the shift ensure that all the floors are clear.
- Sweep, mop, and dust stairwells.
- Follow all Biltmore policies and procedures.
- Report any items in need of repair, missing items, or unsafe conditions to a Supervisor, the Assistant Director of Housekeeping, or the Director of Housekeeping.
- Check all equipment and ensure that it is maintained in top mechanical condition.
- Report any items found to Coordinator.
- Coordinate with Supervisors, Assistant Director of Housekeeping, and Director of Housekeeping on work priorities and provide assistance when needed.
- Carry out other duties as assigned by Supervisor, Assistant Director of Housekeeping, or Director of Housekeeping.
Requirements
Education: High School Diploma is required.
Experience: Minimum one year cleaning experience in a hotel preferred.
Grooming: All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.
Skills
- Speak, read, write and understand the English language.
- Compute accurate mathematical calculations.
- Provide legible communication and directions.
- Perform job functions with attention to detail, speed and accuracy.
- Prioritize and organize.
- Think clearly, remaining calm and resolving problems using good judgment.
- Follow directions thoroughly.
- Understand guest’s service needs.
- Work cohesively with co-workers as part of a team.
- Work with minimal supervision.
- Maintain confidentiality of guest information and pertinent resort data.
- Use a computer keyboard and possess basic typing skills.
- Possess moderate to advanced computer skills.
- Work in a dynamic and constantly changing environment.
- Adept to multitasking.
Physical Demands
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Use, carry, and operate all necessary office equipment using finger dexterity.
- Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
- Visually look at a computer for extended periods of time.
- Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems.
- Most work tasks are performed indoors.
Success Criteria
- Team Player: Demonstrates co-operation within the team and with other departments; Listens carefully and works well with others; Has a positive influence on others in the team and clearly enjoys working with people.
- Guest Focused: Anticipates guests’ needs and is sensitive to people from all cultures; Has a natural, warm smile and a friendly and passionate approach; Demonstrates confident, helpful and genuine behavior with internal and external guests.
- Delivers their Best: Has energy and sense of urgency for his/her work; Resourceful, makes things happen and looks for ways to work more efficiently; Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact).
- Composed: Able to stay calm under pressure; Demonstrates maturity and ability to cope with the unexpected; Never lets personal feelings interfere with delivering the highest standards.
- Trustworthy and responsible: Excellent records of attendance and punctuality; Is reliable and demonstrates the ability to work without supervision; Demonstrates a high level of personal integrity, honesty and trust.
- Time Management: Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities; Makes decisions in a timely manner.
- Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.