Housekeeping Supervisor - Summer '26

Major Responsibilities

• Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Housekeeping, or Human Resources immediately.
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

Essential Job Functions

• Provide training, coaching, and counseling to all housekeeping employees.
• Follow established policies and practices for the Housekeeping department and Residential Services division.
• Clean private homes at a level that meets the highest standards in the Hospitality industry.
• Oversee staff to ensure crews are utilizing department practices for consistency.
• Conduct regular inspections of the homes with a critical eye to ensure adherence to our cleanliness and operating standards while maintaining owner preferences.
• Assist the Housekeeping Management team with supervising the daily operations of the Housekeeping department sometimes including billing and scheduling.
• Converse with the Membership and guests in a hospitable and professional manner.
• Aid in recruiting, selecting, and training department personnel as well as providing performance reviews bi-annually.

Other Duties and Responsibilities

• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Participate in and complete all required training/classes designated by Yellowstone Club, Human Resources, or your direct manager.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times. Maintain privacy of our Members at all times.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers, and directors/VPs.
• Perform work in a safe and high-quality manner.
• Project a favorable image of Yellowstone Club at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The employee is frequently required to talk and/or hear.
• The employee is frequently required to lift up to 25 pounds.
• The employee is constantly required to use hands and fingers to handle or lift items.
• The employee is constantly required to sit, stand, and walk, climb, or balance, and stoop, kneel, bend, crouch, or reach with hands and arms.
• The employee is frequently required to drive throughout the property or into town, up to several hours of sitting and paying attention to the road at a time.
• The employee is also constantly required to use their vision and alertness to perform an activity such as but not limited to determining the accuracy, neatness, and thoroughness of the work assigned including driving safely.
• The employee is constantly required to maintain safety standards and compliance with Yellowstone Club policies and Montana state laws when operating vehicles.

Physical Demands

• The employee is frequently required to talk and/or hear.
• The employee is frequently required to lift up to 25 pounds.
• The employee is constantly required to use hands and fingers to handle or lift items.
• The employee is constantly required to sit, stand, and walk, climb, or balance, and stoop, kneel, bend, crouch, or reach with hands and arms.
• The employee is frequently required to drive throughout the property or into town, up to several hours of sitting and paying attention to the road at a time.
• The employee is also constantly required to use their vision and alertness to perform an activity such as but not limited to determining the accuracy, neatness, and thoroughness of the work assigned including driving safely.
• The employee is constantly required to maintain safety standards and compliance with Yellowstone Club policies and Montana state laws when operating vehicles.