Housekeeping Supervisor

Position Summary

$23.00 an hour. The role of Housekeeping Supervisor is to inspect and/or assist with cleaning all guest rooms, assist all department employees to ensure timely completion of work and maintain a positive work environment.

Responsibilities

• Ensure all operational and safety procedures are properly followed
• Inspect and approve employees work performance
• Supervise all guest complaints as it relates to the operation
• Demonstrate leadership and provide training for all housekeeping and laundry employees
• Communicate effectively and work as a team player
• Meet goals and expectations as it relates to the overall department and hotel operation
• Establish schedules, work assignments and supervise payroll related items
• Supervise all Radisson training requirements for the department
• Develop and train staff on all Radisson Operation Standards
• Work a flexible schedule and multi-task with housekeeping related tasks
• Participate in the development and implementation of business strategies for the hotel which are aligned with Radisson's overall mission, vision values and strategies
• Perform all Shift Checklist Responsibilities & Reporting Requirements
• Be familiar with hotel, departments, hours of operation and services of the hotel
• Answer basic Housekeeping related questions
• Assist team with training, supplies and support to consistently provide quality guest rooms and public areas
• Comply with federal, state and local laws
• Properly maintain hotel keys and electronic cards (key control)
• Complete maintenance work orders and follow up accordingly
• Supervise lost and found items in accordance with procedures
• Inspect guestrooms to ensure proper cleanliness in accordance with hotel procedures and Housekeeping Room Attendant checklists
• Maintain status reports for guest rooms and communicate effectively
• Follow all guest room procedures including protocols with 'do not disturb' rooms
• Actively participate in housekeeping's 'deep clean' or 'preventive maintenance' and Covid protocols
• Participate in all departmental and hotel meetings
• Participate in required training programs and supervise all housekeeping and laundry employees ensuring department completion
• Run all Housekeeping Reports
• Report any damage or hazards in the hotel
• Report suspicious activity in hallways or in the hotel
• Answer the housekeeping phone and handle or supervise guest requests
• Consistently walk the hotel for inspection purposes and report accordingly
• Manage the day-to-day operations of the housekeeping, public space and laundry areas for assigned shifts
• Ensure that the rooms and public space areas are spotless and continually restocked and straightened
• Participate in the development and implementation of processes, procedures and standards for departments which support achievement of service and financial goals
• Inspect rooms and public space areas continually
• Determine appropriate staffing levels for forecasted business and schedule employees accordingly
• Follow up providing employees with customer service, technical and safety training on an ongoing basis
• Track the inventory, purchasing and disbursement for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.
• Supervise the operation (and/or outsourced relationship) with the laundry
• Monitor assigned departments with compliance to safety standards
• Coordinate room availability with the Front Office
• Develop and implement strategies and practices which support employee engagement
• Communicate performance expectations and provide employees with on-going feedback
• Provide employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
• Create 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations
• Give personal attention, take personal responsibility and use teamwork when providing guest service
• Listen, apologize with empathy, find a solution and follow through when resolving guest problems
• Provide Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assume the responsibility to notice when the guest is not satisfied and use best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Perform other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to all guests

Requirements

• Minimum one year in a supervisory or management housekeeping position required
• High school diploma or GED required
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Ability to communicate effectively
• Strong organizational skills, critical thinking skills, problem solver
• Able to work a variable schedule
• Operating Systems experience with Opera

Physical Demands

• May need to sit or stand for long periods of time
• Proper lifting techniques required
• Exertion up to 75 pounds of force occasionally and/or 50 pounds of forces frequently
• Ability to lift, carry, push, pull or otherwise move objects
• Ability to use various equipment such as vacuum cleaners and buffers
• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time
• Ability to make repeating movements of the arms, hands, and wrists
• Ability to express or exchange ideas verbally and perceive sound by ear

Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide