Housekeeping Supervisor Rooms Insepctor

General Overview

We are seeking a Housekeeping Supervisor and Rooms Inspector to join our team at Courtyard by Marriott Boone NC, a well-established and family-owned hotel in Boone, NC. As a Housekeeping Supervisor, you will be responsible for maintaining superior cleanliness in guest rooms and public areas while ensuring an adequate supply of materials and cleaning products.

Key Responsibilities

• Guest Room and Public Area Cleanliness: Ensure that all guest rooms and public spaces are thoroughly cleaned and turned over in a timely manner according to company standards.
• Team Leadership: Supervise and support the housekeeping team, providing coaching and guidance to ensure proper housekeeping procedures are followed.
• Inspection and Quality Control: Inspect guest rooms and public areas to ensure cleanliness and adherence to hotel quality standards. Address any issues and provide constructive feedback to staff.
• Inventory Management: Take inventory of housekeeping supplies and linens to maintain an adequate stock level and minimize shortages.
• Scheduling: Create and manage weekly employee schedules based on projected occupancy levels.
• Guest Interaction: Acknowledge and assist guests, addressing any questions or concerns to ensure their satisfaction.
• Training & Compliance: Ensure staff are properly trained in the use of cleaning chemicals and equipment. Ensure that all supplies are correctly labeled and safely stored.
• Collaboration: Report any maintenance issues or repairs needed to the Maintenance Department or Assistant General Manager (AGM).
• Hands-on Cleaning: Step in to clean rooms when necessary or when the team requires assistance during busy periods.

Qualifications

• Hotel Experience: A minimum of 2 years of experience in a hotel setting (e.g., front desk, housekeeping, or related hotel service roles) is required. Please do not apply without relevant hotel experience.
• Skills & Abilities:
• Ability to use/operate a two-way radio.
• Basic computer knowledge.
• Ability to lift and carry up to 50 pounds.
• Reach overhead, bend, twist, pull, and stoop as required.
• Energetic & Multi-Tasking: Ability to stay organized, multi-task, and maintain high standards of cleanliness.
• Leadership & Coaching: Able to supervise and mentor team members while fostering a supportive work environment.
• Guest Service Skills: Must be courteous and professional with guests, anticipating their needs and resolving any issues promptly.
• Flexibility: Willingness to work flexible hours, including weekends, holidays, and shifts during inclement weather.
• Background Requirements: All candidates must be able to pass a drug test and background check.

Work Environment & Scheduling

• Availability required on Fridays through Sundays, with days off during the week.
• Hours will vary between 40-50 hours per week, depending on occupancy and demand.
• Must be available to work during holidays, weekends, and potentially during inclement weather.
• We’re looking for candidates seeking long-term career growth in a management position.

Compensation & Incentives

• Hourly Pay: $16.00 - $18.00/hour, based on experience.
• Employee Travel Discounts: You, your friends, and your family can enjoy discounted rates at Hilton hotels worldwide, including $45/night at other Hilton family properties!
• Immediate Recognition & Growth: We value our team members and offer numerous opportunities for growth within the company.

Future Opportunities

• Career Growth: We offer numerous opportunities for advancement within the company, including cross-training in other departments.
• Management Development: As a management-in-training position, you’ll have the chance to further develop your leadership skills and take on more responsibility within the housekeeping department.