Housekeeping Supervisor

About the Role

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.

Responsibilities

• Inspect Room Attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked
• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time
• Maintain key control
• Handle items for "Lost and Found" according to the standards
• Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings
• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards
• Initiate work orders for repairs and maintenance and forward to Engineering
• Follow through on each work order until completed
• Assist with training of Housekeeping staff
• May be required to clean rooms as business needs dictate
• Ensure completion of cleaning projects on a biannual basis
• Ensure overall guest satisfaction

Qualifications

• High School diploma or equivalent required
• College course work in related field helpful
• At least two to three years of progressive experience in a hotel or related field preferred
• Previous supervisory responsibility preferred
• Ability to stand during entire shift
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner