Housekeeping Supervisor, Residences

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club.

About The Role

The Housekeeping Supervisor oversees the cleanliness and maintenance of all public areas, ensuring they are neat, well-supplied, and exceed guest expectations.

Responsibilities

• Supervises and ensures that all public areas, including food and beverage outlets, banquet spaces, restrooms, lobbies, and hallways, are kept clean, neat, and presentable. This includes overseeing vacuuming, mopping, dusting, and other necessary cleaning tasks.
• Ensures mirrors, furniture, floors, elevators, and doors are spotless and free from marks.
• Monitors and inspects the cleanliness and maintenance of all public areas regularly, addressing any issues promptly.
• Coordinates with the Engineering department for maintenance needs and communicates any concerns to Housekeeping management.
• Periodically inspects and oversees the cleaning of lobby restrooms, employee locker rooms, and other public spaces.
• Ensures all surfaces are cleaned, stocked with necessary supplies, and trash is removed.
• Responds to guest requests and inquiries while in the public areas, providing assistance and direction when needed.
• Ensures all guest areas are safe, accessible, and inviting.
• Leads and motivates the team, working harmoniously and professionally with co-workers and supervisors, fostering a collaborative and supportive work environment.
• Assists in the supervision of the housekeeping team in the absence or during high-volume periods, stepping in to support Guestroom Attendant and House Attendant duties when needed.
• Works with Housekeeping management on inventory and stock takes of guest supplies, cleaning supplies, and chemicals required for public area and back-of-house cleaning.

Requirements

• High school diploma or equivalent experience required.
• Prior experience in a similar role preferred but not required.
• Strong leadership and organizational skills with the ability to effectively manage a team.
• Ability to read, write, and speak English.
• Excellent communication skills and the ability to interact with guests and team members professionally.

Benefits

• Lucrative salary.
• Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days.
• Time off plans starting on the day of hire.
• Complimentary and discounted hotel stays around the world.
• Wellbeing and mental health initiatives and focused company support.
• Embracement and promotion of diversity in the workplace.
• Complimentary employee meals and beverages.
• Tuition reimbursement.

US work authorization is required.