Housekeeping Supervisor - Quality Inn Louisville/Boulder, CO

Job Purpose

To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners.

Responsibilities

• Supervises room cleaners in the prompt and efficient housekeeping of customer rooms
• Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly
• Supervises the completion of short notice requests for room changes
• Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards
• Keeps record of room checkouts/stay overs, submits records to housekeeping every day
• Makes sure quality of rooms by conducting and documenting inspections of cleaned rooms
• Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.
• Ensures completion by following through on orders
• Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes
• Checks VIP rooms
• Checks early morning make-up rooms
• Covers cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, checkout rooms, expected check-out rooms, etc.
• Checks floor linen closets daily for cleanliness, adequate supplies and linen
• Aids in quarterly inventory of all linen
• Ensures safety by assuring that all linen chutes are kept locked at all times
• Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services
• Takes every opportunity to amaze the guests
• Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied
• Affirms the Housekeeping quality standards are complied with and that policies and procedures are consistently applied
• Coordinates activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
• Aids in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectation

Qualifications and Requirements

• High School diploma / Secondary qualification or equivalent
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards
• The ability to perform the following: most work tasks are performed indoors; temperature is moderate and controlled by hotel environmental systems; walking and standing are required for close to 100% of the working day; length of time of these tasks may vary from day to day and task to task; position requires walking and giving direction most of the working day; length of time of these tasks may vary from day to day and task to task; must be able to exert well-paced ability to reach other departments of the hotel on a timely basis; must be able to lift up to 15 lbs on a regular and continuing basis; must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion; must be able to exert well-paced ability in limited space; must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks; requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity; talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates; vision occurs continuously with the most common visual functions being those of near vision and depth perception; requires manual dexterity to use and operate all necessary equipment
• Being passionate about people and service
• Strong communication skills are essential when interacting with guests and employees
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit
• Problem-solving, reasoning, motivating, and training abilities are often used
• Have the ability to work a flexible schedule including nights, weekends and/or holidays