Housekeeping Supervisor (Quality Assurance) Encore Boston Harbor

About the role

Encore Boston Harbor is a luxury gaming resort located on the waterfront along the Mystic River and connected to Boston Harbor. It features 671 hotel rooms with panoramic views of the Boston skyline and Boston Harbor, an ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces.

Responsibilities

• Fulfills quality control and other job responsibilities to support the housekeeping department and maximize opportunities for success.
• Maintains all Encore Standards.
• Ensures excellent guest and team member experience.
• Delivers and maintains a maximum level of property-wide service and satisfaction.
• Contributes to company-wide communication and best practices.
• Assists in providing training opportunities for team members.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Manages quality control processes for guest room cleanliness, provides daily feedback to housekeeping team members regarding performance and opportunities for improvement.
• Conducts inspections in all guest rooms, hallways and related back of house space in order to maintain a high level of cleanliness.
• Assists with daily shift duties.
• Assists the manager with daily duties, including room quality control, guest requests, tracking keys, daily pass downs, conducting pre-shifts, overseeing special projects, maintaining equipment and supplies necessary to support the department.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.

Requirements

• Age 21 or above.
• Must obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
• High school degree or equivalent required.
• Culinary arts, hospitality or a related education or experience preferred.
• Minimum 3 years of experience preferred.
• Knowledge of Microsoft Office a plus.
• Outstanding organizational and interpersonal skills as well as excellent attention to detail.

Qualifications

• Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
• Ability to respond to common inquiries from other employees or guests.
• Conversational English required, second language a plus.
• Ability to write instructions.
• Ability to present information.
• Computes basic mathematical calculations.
• Deciphers various reports and maintains reports upon request.

Skills

• Excellent organizational and interpersonal skills.
• Outstanding attention to detail.
• Ability to communicate effectively.
• Ability to manage multiple tasks and meet deadlines.
• Ability to work independently and as part of a team.
• Strong customer service skills.
• Ability to work flexible hours, including evenings and weekends.

Benefits

Encore Boston Harbor offers competitive benefits including health insurance, retirement plans, paid time off, and more.

Pay

The pay range for this position is $20 - $25 per hour based on experience and qualifications.

Schedule

Shifts vary and may include evenings, weekends, and holidays.