Housekeeping Supervisor-Marriott West Milwaukee - Weekends Required

About the role

This position is responsible for the supervision of housekeeping operations, ensuring the cleanliness of hotel rooms and public areas while adhering to health regulations. The role focuses on achieving financial results, guest satisfaction, and positive employee relations.

Schedule

2nd shift (3:00 pm - 11:00 pm), with availability required on weekends.

Pay

Hourly salary: $22 - $23 per hour.

Responsibilities

• Ensure guest satisfaction by providing quality room cleanliness and supplies.
• Respond to guest concerns or requests courteously and promptly, focusing on service recovery when applicable.
• Train and model appropriate guest service standards by working side by side with staff.
• Assist with interviewing, hiring, coaching, and developing housekeeping associates.
• Evaluate staff performance and provide coaching to ensure standards are met.
• Work with the manager to deliver discipline, corrective action, and termination decisions.
• Motivate staff by setting goals, providing feedback, and recognizing employees.
• Ensure all required training for department employees is completed and records are maintained.
• Analyze quality issues, identify training needs, suggest changes, and ensure implementation to improve results.
• Promote collaboration and a positive, professional work environment.
• Attend daily, weekly, and/or monthly department/hotel meetings to ensure proper communication and planning.
• Support all housekeeping and laundry initiatives and meet productivity standards at the hotel level.
• Adhere to all CSM Standard Operating Procedures.
• Conduct routine inspections of housekeeping operations to maintain standards per CSM, local, state, and federal regulations.
• Keep Material Safety Data Sheets up to date to ensure proper procedures when using chemicals.
• Ensure a clean and safe work environment and follow CSM procedures for guest/employee incidents.
• Manage labor through proper scheduling, monitoring, and adjusting based on business needs.
• Follow CSM procurement guidelines and apply good business judgment.
• Ensure sufficient room inventory is available and cleaned to maximize revenue.

Requirements

• High attention to detail, strong communication skills, leadership ability, and excellent problem-solving skills.
• Excellent organization skills and creativity to facilitate efficient problem-solving.
• Ability to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines.
• Prior housekeeping supervision experience preferred.
• Bilingual strongly preferred.
• High school diploma or GED required.

Physical Requirements

• Ability to lift, push, and pull up to 75 pounds regularly throughout the shift.
• Significant bending required.