Housekeeping Supervisor - Luxury Vacation Rentals

Responsibilities

• Inspect properties following each clean to confirm cleanliness, correct staging, and readiness for guest arrival.
• Verify that linens, amenities, and household items are in place, in good condition, and replenished, reporting shortages or damage.
• Identify maintenance issues during inspections, report them promptly, and follow up through resolution.
• Supervise housekeeping staff during daily operations, setting the pace and keeping workflows efficient across multiple same-day turns.
• Hold every clean to Aspen Vacations quality, sanitation, and safety standards, using inspection findings to coach housekeepers in real time and correct issues before guest arrival.
• Provide direction and hands-on assistance in the field.
• Aid in onboarding and training new housekeeping team members so quality stays consistent as the team grows.
• Cook with other teams to facilitate special requests and preferences from guests and homeowners.
• Maintain consistent communication with management, operations, and guest services so arrivals, departures, and special requests are handled without gaps.
• Ensure the housekeeping team in the field has the supplies, linens, and tools needed to complete their work.
• Conduct inventory checks on linens, amenities, and supplies, and flag reorders before shortages affect turns.
• Receive deliveries and keep the office and inventory room clean, organized, and accurately stocked.
• Supervise and assist with on-site laundry facilities when needed.

Requirements

• 2+ years of housekeeping supervision experience in lodging, with luxury vacation rental experience preferred.
• Strong attention to detail and commitment to high standards of cleanliness and presentation.
• Excellent time management and the ability to prioritize tasks in a dynamic, fast-paced environment.
• Clear and professional written and verbal communication skills.
• A positive leadership approach with the ability to provide constructive feedback.
• Strong computer skills required: this role depends on confident daily use of email, scheduling tools, and company software, including the Microsoft Office Suite, and the ability to learn new programs quickly.
• Ability to work weekends, holidays, and varied shifts as needed.
• Bilingual in English and Spanish required.
• Valid driver's license and reliable vehicle.
• Travel between properties is local.

Benefits

• Hourly range: $30.00 to $35.00, based on experience.
• Health, dental, and vision insurance.
• Paid time off, including PTO, sick days, and vacation days.
• Mileage reimbursement.