Housekeeping Supervisor/Inspector - Sapphire Valley

At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact.

About the role

The Timeshare Supervisor/Inspector is responsible for consistently meeting quality and timeliness standards in the supervision of cleaning personnel. A Supervisor/Inspector must ensure the company's mission statement and values are followed by all staff who report to them. The purpose of this role is to oversee cleaning personnel and ensure units are cleaned effectively and efficiently.

Responsibilities

• Develop and maintain a high standard of excellence within staff.
• Assign duties to housekeeping personnel.
• May prep rooms for housekeepers during busy/peak periods.
• May clean rooms using MasterCorp’s 7-step cleaning process during busy/peak periods.
• Assist in the training of staff, both existing and new recruits.
• Report unit maintenance issues as per company procedure.
• Examine carpets, drapes, and furniture for stains, damage, or wear and report as necessary.
• Inspect and prepare clean units and report them as vacant and ready.
• Inspect units and complete the required amount of report cards per week.
• Replace kitchen inventory and supplies as needed.
• Assist in maintaining storage closets clean and organized.
• Report lost and found items to Executive Housekeeper.
• Ensure a safe working environment at each site and office.
• Perform all duties related to site operation as directed by the Executive Housekeeper.
• Ensure a sense of urgency exists within housekeeping staff so units are turned on time.
• Be prompt with all assignments and appointments.
• Utilize supplies and equipment efficiently and effectively.
• Perform inventory and linen supplies.
• Assist in linen inventories as directed.
• Responsible for time efficiency of direct reports.
• Assist in solving guest complaints promptly.
• Cultivate and develop strong, positive customer relations.
• Assist resort guests and owners.
• Be knowledgeable of the resort.
• Other duties and tasks as assigned in conjunction with services contracted with the client.

Requirements

• A high school diploma or equivalent combination of education and work experience.
• A passion for cleanliness.
• Demonstrated motivational skills.
• Strong work ethic.
• Ability to train others.
• Desire to help others.
• Willingness to work irregular hours.

Travel Requirements

• Resort Operations: Rare — approximately 5% on a quarterly basis.
• Task Force: Frequent — travel is regularly required based on business need.

Physical Requirements

This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions. The employee must be able to perform the essential functions of the position satisfactorily; reasonable accommodations may be made to enable employees with disabilities to perform these functions.

Pay

Starting at $18.50 per hour.

Benefits

• Refer A Friend Bonus Potential.
• Immediate hire — full-time and part-time positions available.
• Paid Training.
• Benefits package including: Medical, Vision, Dental, Paid Time Off.
• Opportunities for growth and career development.