Housekeeping Supervisor - Hotel Katerina

We need to output HTML fragment with sections: About the role? Actually the posting includes an introductory paragraph about company culture, then "What We Offer" list, then "POSITION SUMMARY", then "ESSENTIAL DUTIES & RESPONSIBILITIES", then "Core Skills And Values", then "Preffered Education & Experience", then "Job Requirements", then "Physical Requirements". Also "Competitive pay and performance-based incentives" etc are benefits. So we need sections: About the role? The intro about company culture could be "About the role" or maybe "About the company". The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should map content accordingly. We need to include sections only when posting has real specific content. We have: - About the role / company: we have introductory paragraph about Oxford Collection culture, mission, etc. That's suitable for "About the role" maybe. Could also be "About the company". We'll use "About the role". - Responsibilities: we have ESSENTIAL DUTIES & RESPONSIBILITIES (detailed). So heading "Responsibilities". - Requirements: we have Job Requirements (proof of eligibility, transportation, flexible schedule, attendance). Also Physical Requirements separate? Could combine under Requirements or separate "Physical Requirements". The instruction list includes Pay, Schedule, Benefits as possible sections. We have Benefits: "What We Offer" list includes competitive pay, medical/dental/vision, 401k, PTO, discounts, training. So we should have a Benefits section. - Pay: The posting mentions "Competitive pay and performance-based incentives" but not specific numbers. According to instruction: never create Pay section unless posting actually states them (specific). It says "competitive pay" is vague but still states pay exists. However instruction: "never emit a heading followed by filler/placeholder text (e.g. 'commensurate with experience', 'not specified', 'N/A', 'varies', 'TBD')". "Competitive pay" is somewhat vague but not exactly placeholder like "commensurate with experience". It's still vague but indicates pay exists. Might be okay to include Pay section with that line. But we also have Benefits section that could include pay as part of benefits. The instruction says prefer a few substantive sections over many thin ones. Could combine pay into Benefits. Since we already have Benefits section listing pay, we can omit separate Pay section. - Schedule: posting mentions "Ability to work a flexible schedule including evening, weekends and holidays". That's schedule info. Could be Schedule section. But we could also include under Requirements. However we have a specific Schedule heading possible. Since we have schedule info, we could create Schedule section. But we need to avoid thin sections. Might be okay to include Schedule as a short bullet. - Qualifications: we have Preferred Education & Experience (High School Diploma, experience). Also Job Requirements (eligibility, transport, etc). Could be Qualifications. - Skills: we have Core Skills And Values list. Thus we can have sections: About the role, Responsibilities, Benefits, Qualifications, Skills, Schedule (maybe). But we need to avoid duplication. Let's extract content precisely. Intro paragraph: "At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel. We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you." That's about the role/company. What We Offer list: - Competitive pay and performance-based incentives - Medical, dental, and vision coverage for peace of mind - 401(k) with profit sharing to invest in your future - Generous paid time off so you can recharge - Exclusive discounts at our properties—because you deserve great getaways, too! - Ongoing training, leadership development, and career growth opportunities We'll put these as

• . POSITION SUMMARY: paragraph(s). We'll treat as part of About the role? Actually it's a summary of the position. Could be under About the role or Responsibilities. But we already have Responsibilities section for duties. The POSITION SUMMARY is more overview. Could be included in About the role. We'll combine. ESSENTIAL DUTIES & RESPONSIBILITIES: big list. We'll output as
  • each bullet. Core Skills And Values: list of items (Company Character, Customer Service, Detail Orientation, Physical Skills, Professional Appearance, Stress Management, Team Orientation, Time Management). We'll output as
    • . Preferred Education & Experience: list: High School Diploma or GED preferred; Housekeeping / cleaning services experience preferred; 2+ years supervisory experience preferred; Hospitality / hotel work experience preferred. Job Requirements: list: Proof of eligibility to work in the United States; Reliable transportation to and from work; Ability to work a flexible schedule including evening, weekends and holidays; Reliable and consistent attendance. Physical Requirements: list of bullet points about climbing stairs, grasping, lift 50 pounds, etc. We need to decide sections. Potential sections: - About the role (intro + position summary) - Responsibilities (essential duties) - Benefits (what we offer) - Qualifications (preferred education & experience + job requirements + physical requirements?) Could split but we want few sections. Could have Qualifications (education/experience) and Requirements (job reqs + physical). But we have Skills section already. Maybe better: About the role, Responsibilities, Benefits, Qualifications, Skills, Schedule (if we separate schedule). But schedule is part of Job Requirements. Could include schedule under Requirements. Given instruction to prefer few substantive sections, we could combine Qualifications and Requirements into one "Qualifications" section covering education, experience, eligibility, transport, schedule, attendance, physical requirements. But physical requirements are distinct; still could be included. Alternatively, we could have sections: About the role, Responsibilities, Benefits, Qualifications, Skills. That's 5 sections. Let's see if we can fit all content. About the role: intro + position summary. Responsibilities: essential duties. Benefits: what we offer. Qualifications: preferred education & experience, job requirements, physical requirements. Skills: core skills and values. We must not repeat job title as heading. We must not include boilerplate like EEO etc. Remove that. We must not include application instructions. Now craft HTML. We'll use

      for each section heading. Inside each section, use

      for prose,

      • for lists. We need to preserve all substantive information. Let's write. About the role section:

        At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel. We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

        The Housekeeping Supervisor at one of Oxford’s boutique-style or luxury hotels plays a vital role in ensuring the cleanliness, presentation, and comfort of guest rooms and public spaces throughout the property. This position oversees the daily operations of the housekeeping team, supporting a smooth room turnover process and upholding Oxford Collection’s elevated standards for service and appearance. The Housekeeping Supervisor is responsible for conducting quality inspections, monitoring room readiness based on arrival and departure flow, and reinforcing proper cleaning techniques, safety procedures, and service behaviors. This hands-on leadership role works closely with the Front Desk and Maintenance teams. The Housekeeping Supervisor plays a crucial role in striving to meet and exceed Four-Star service standards, delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

        That's the position summary. Responsibilities section: list all essential duties. We'll need to capture each bullet. The original has many sub-bullets under Housekeeping Operations & Quality Assurance (60%), Leadership & Supervision (20%), Guest Relations (5%), Other (5%). We'll just list each duty as a
      • . Ensure we keep all details. Let's extract bullet points: From Housekeeping Operations & Quality Assurance (60%): - Oversee daily cleaning schedules, ensuring guest rooms and public areas meet Four-Diamond cleanliness standards - Supervise laundry services, ensuring linens and towels meet luxury hospitality standards - Ensure all guest areas are pristine, well-stocked, and elegantly arranged - Inspect public spaces and randomly selected rooms to ensure four-Diamond cleanliness standards are met - Perform housekeeping, laundry, and/or houseperson functions including deep cleaning whenever necessary - Submit maintenance reports/requests to the Maintenance Department for any issues identified - Assist in training new employees and providing continuous on-the-job training to ensure Four Diamond standards are implemented - Assist with issuance of supplies to staff, and log items into the Lost & Found log and secure them in the proper area - Coordinate with the front desk and maintenance teams to manage room readiness and VIP guest requests and verification of amenity placement - Assist with implementation of company programs and supervise daily operations to comply with SOPs, maintain cleanliness ratings, and motivate team members - Ensure all equipment and furnishings are kept in good operating order, reporting any maintenance issues immediately, prevent loss of revenue due to malfunction - Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. - Be knowledgeable about and able to respond to emergency situations. - Report any maintenance repairs needed immediately to their supervisor or General Manager. Leadership & Supervision (20%): - Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations - Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards - Serve as a role model for Housekeeping staff and other employees - Supervise, train, and mentor housekeeping staff, offering guidance, resolving issues through open communication, and proactively presenting solutions to management - Assist in evaluating staff performance, reviewing time and attendance records, scheduling, and ensuring compliance with company policies, scheduled breaks, and overtime regulations - Lead pre-shift meetings, ensuring the team is informed of daily priorities and VIP guests - Attend daily and weekly staff meetings in the Manager’s absence Guest Relations (5%): - Interact and acknowledge guests in a friendly and customer focused manner as needed - Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests Other (5%): - Communicate effectively with all hotel staff to ensure smooth delivery of services - Coordinate with front desk, maintenance staff and General Manager on things requiring attention - Adhere to attendance policies and maintain regular availability for scheduled shifts - Other duties as assigned - Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority. We'll include all. Benefits section: list from What We Offer. - Competitive pay and performance-based incentives - Medical, dental, and vision coverage for peace of mind - 401(k) with profit sharing to invest in your future - Generous paid time off so you can recharge - Exclusive discounts at our properties—because you deserve great getaways, too! - Ongoing training, leadership development, and career growth opportunities Qualifications section: combine preferred education & experience, job requirements, physical requirements. We'll