Housekeeping Supervisor – Hampton Inn & Suites – Biltmore Village

Why join our Housekeeping team?

• $18.00/hour starting pay
• Outstanding medical, dental, and vision benefits coverage
• Fun wellness program with annual bonus of up to $600
• 401K retirement plan with employer matching program
• Hilton brand hotel discounts for you, your family, and your friends
• YMCA membership monthly discount
• Opportunities to earn e-tips directly from guests and clients
• Paid time off and paid holidays
• Parental leave with up to 6 weeks available for birth, adoption, and fostering
• Friendly and supportive work environments
• Incredible employee learning and growth opportunities
• Exciting employee events and activities

Essential Elements

• Manages the cleanliness and appearance of guest accommodations and public space.
• Ensures all personnel perform housekeeping operations according to established standards.
• Supervises the activities of Room Attendants, Laundry, and Porters.
• Maintains company productivity standards.
• Interviews and trains Housekeeping employees.
• Assists with resolving guest complaints and coordinating with maintenance.
• Tests new products for the Housekeeping department.
• Schedules and maintains a successful cleaning program.

Duties and Responsibilities

• Makes up morning work assignments to ensure all areas are properly maintained.
• Supervises the activities of Housekeeping employees.
• Assists with interviewing and training candidates.
• Checks quality of work and makes appropriate corrections.
• Handles guest complaints and refers issues to the Housekeeping Manager.
• Notifies and coordinates with maintenance for needed repairs.
• Inspects rooms for needed repairs.
• Helps guests and associates as needed.
• Ensures proper operation of lost and found.
• Supervises the cleanliness and stocking of storage areas and linen rooms.
• Reports and delivers valuable items to the Housekeeping Manager's office.

Education & Experience

• Two-year degree in Hospitality/Hotel Management preferred.
• Two or more years of hotel supervisor experience preferred.

Physical

• Capable of lifting up to 35 pounds.
• Constant walking, lifting, bending, pushing, and walking up and down stairs.
• Able to work with cleaning products on a regular basis.

Post Offer / Pre-Employment

• Biltmore Farms' on-boarding process includes a criminal history disclosure and screening process for employees selected for employment.
• This process begins after an offer of employment is extended in writing.
• Final decisions on employment will be treated in accordance with federal-, state-, and local laws and guidance and determinations will be made on a case-by-case basis prior to adverse action.
• Biltmore Farms is dedicated to matching candidates with a criminal history to a position where they can be successful.