Housekeeping Supervisor (Full-Time)| evo Hotel Salt Lake City | Salt Lake City, UT

About the role

The pay range for this position is $19.00/hour. Bilingual (English/Spanish) is preferred.

Responsibilities

• Verify room status on AM report; report discrepant rooms; prioritize and update status of check-out rooms.
• Distribute assignment sheets, room keys and beepers to designated staff.
• Maintain accurate records of assignments for security.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Conduct regular inventories of supplies and assist with purchasing decisions.
• Check room attendant’s closet for proper supplies, neatness, cleanliness or mechanical problems.
• Inspect rooms cleaned by room attendants using designated checklist to ensure rooms are up to hotel standards and follow up with necessary corrections.
• Inspect vacant rooms, verify status and update status of discrepant rooms throughout shift as well as check DNR rooms for status.
• “Mark” dirty sheets of randomly selected assigned rooms and follow up to ensure attendants have changed sheets.
• Council when necessary.
• Inspect public areas, restrooms, meeting and office space for cleanliness utilizing designated checklist.
• Complete work orders for maintenance repairs and submit to housekeeping.
• Contact engineering directly for urgent repairs.
• Accommodate guest requests for housekeeping items or additional supplies expediently and courteously. Follow up on delivery and return of all such items.
• Monitor and handle guest complaints to ensure guest satisfaction.
• Provide feedback on staff performance to manager as well as report any disciplinary problems.
• Document pertinent information in departmental log book.
• Complete all paperwork and closing duties before leaving.
• Review status of assignments and any follow-up action necessary.
• Check PM reports for accuracy and completeness.
• Complete night counts in accordance with departmental standards.
• Manage staffing needs based upon business levels.
• Manage the receipt and distribution of deliveries of supplies, linens, etc.
• Effectively communicate with other departments throughout the shift.
• Knowledgeable of hotel fire and emergency procedures.
• Adhere to Lost and Found and Key Control policies.
• Successful completion of the training/certification process.

Secondary Job Functions

• Manage the operations of the Laundry including Washer and Dryer to include:
  • Use cleaning chemicals according to OSHA regulations and hotel requirements as well as adhere to all health department, sanitation and safety regulations.
  • Separate soiled linens, terry, etc. and bundle/weigh amounts of each.
  • Sort all stained/damaged items and determine status for rewash or discard.
  • Maintain continuous inventory of items discarded.
  • Place items in laundry machine by weight and add designated chemicals for specified time periods. Remove when done and inspect for cleanliness before placing in linen carts.
  • Place items in dryer for specified time/temperature.
  • Fold Laundry in an effective and timely manner to avoid wrinkling.
  • Remove lint and debris from dryer filters and change filters, maintain cleanliness throughout work area, remove trash, and breakdown/clean work areas/equipment upon conclusion of shift.
  • Use designated chemicals/supplies to clean laundry room.
  • Maintain cleanliness and organization of supply/storage closets and restock as necessary.
  • Make up cribs and rollaway beds.

What You Bring To The Table

• Knowledge of proper cleaning techniques, requirements and use of equipment.
• Knowledge of safe and proper chemical handling.
• Ability to: a) maintain hotel standards, policies and procedures, b) prioritize and organize work assignments, direct performance of assigned staff and follow up with corrections where needed.
• Ability to endure working area of high temperatures with accumulations of lint.
• Ability to exert physical effort in the movement of bundles of soiled/cleaned bed linens, terry, etc. into/out of laundry machines.
• Punctuality and regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Demonstrated ability to train staff and ensure high level of customer service.

What's In It For You

• Competitive compensation package and incentive plan.
• Generous health, dental and vision insurance, plus 401K.
• Comprehensive onboarding and training plan to set you up for success.
• Coaching, feedback, and mentorship to develop yourself and your team.
• Personalized development plan to fit your individual role and career goals.
• Leadership courses to improve your personal and interpersonal effectiveness.
• Monthly fitness and transportation credits.
• Opportunities to volunteer and give back to our local communities.
• Paid Parental Leave.
• Tuition reimbursement opportunities – when you grow, we grow!

Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN + INNOVATE.
• EMBRACE CHANGE.