Housekeeping Supervisor-Fairfield Inn Kansas City at the Legends

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is searching for a Housekeeping Supervisor for the Fairfield Inn Kansas City at the Legends in Kansas City, Kansas.

About the role

Maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeping team. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Responsibilities

• Supervise room cleaners in the prompt and efficient housekeeping of customer rooms.
• Ensure all rooms have been cleaned by checking room cleaners' worksheets at the end of the day and notify the front desk accordingly.
• Supervise the completion of short notice requests for room changes.
• Inspect all check-out/stay-over rooms after they are made up to ensure they meet Company standards.
• Keep records of room checkouts/stay-overs and submit records to housekeeping daily.
• Monitor room quality by conducting and documenting inspections of cleaned rooms.
• Prepare maintenance work orders for replacement or repair of furniture, fixtures, etc., and follow through on orders to ensure completion.
• Check the status of rooms on an ongoing basis and notify room cleaners of any changes.
• Inspect VIP rooms and early morning make-up rooms.
• Coordinate cleaning of guestrooms for proper prioritization of customer requests (VIP rooms, checkout rooms, expected check-out rooms, etc.).
• Check floor linen closets daily for cleanliness, adequate supplies, and linen.
• Ensure carts are properly stored and vacuum cleaners are emptied at the end of each day.
• Assist in quarterly inventory of all linen.
• Ensure safety by keeping all linen chutes locked at all times.
• Coordinate housekeeping work with related departments such as front desk, engineering, banquet services, and room services.
• Take every opportunity to amaze guests.
• Ensure all guests are treated in an efficient and courteous manner and that all Company standards are applied.
• Assist with the training and direction of new department associates.
• Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.
• Coordinate activities with other hotel departments to facilitate increased communication and guest satisfaction.
• Assist in the daily maintenance of room inventory status to achieve optimal revenue levels while maintaining high guest expectations.

Requirements

• High School diploma, secondary qualification, or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
• Ability to perform tasks indoors with moderate, controlled temperatures.
• Walking and standing required for close to 100% of the working day.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 15 lbs on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs on occasion.
• Must be able to bend, stoop, squat, and stretch to fulfill cleaning and inspection tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual acuity.
• Talking and hearing occur continuously when communicating with guests, supervisors, and subordinates.
• Vision required for near vision and depth perception.
• Manual dexterity to use and operate all necessary equipment.
• Passion for people and service.
• Strong communication skills for interacting with guests and employees.
• Reading and writing abilities for completing paperwork and logging issues/complaints/requests.
• Basic math skills for handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities.
• Ability to work a flexible schedule including nights, weekends, and/or holidays.

Pay

$18-$20 per hour

Benefits

• Team-driven and values-based culture
• Medical, dental, and vision coverage
• Vacation and holiday pay
• Same-day pay available
• Employee Assistance Program
• Career growth opportunities and manager training program
• Reduced room rates throughout the portfolio
• Third-party perks (movie tickets, attractions, etc.)
• 401(k)
• Flexible spending account
• Life insurance
• Parental leave
• Referral program