Housekeeping Supervisor - Courtyard Marriott at Alliance Town Center

Primary Job Duties

• Aid the Director of Housekeeping in managing daily housekeeping operations.
• Provide feedback on staff performance to the Director of Housekeeping.
• Determine specific work assignments for room attendants and support staff based on staffing guides and occupancy rates.
• Distribute assignments and make necessary changes during shifts.
• Maintain an attractive and clean facility for guests, including rooms, public areas, offices, and supply closets.
• Monitor housekeeping associates' progress each day, ensuring adequate training, familiarity with policies and procedures, timely cleaning, comfort with the job, and proper clocking-in.
• Ensure housekeeping associates are in uniform and clocking-in correctly each workday.
• Manage payroll budgets for housekeeping associates within the departmental budget, reporting daily and weekly reports accurately.
• Train employees on quality control and enforce correct use of chemicals and equipment.
• Inspect and organize cleaning aids and equipment to comply with hotel safety guidelines.
• Schedule daily special cleaning projects and coordinate linen handling, including inventory, distribution, and storage.
• Ensure ready rooms are reported to the front desk by 10:00 am and all rooms are reported by 4:00 pm.
• Comply with and enforce key security procedures.
• Handle housekeeping requests from guests or management promptly and efficiently.
• Perform housekeeping duties if staff levels are insufficient.

Knowledge, Skills And Abilities

• High school diploma or equivalent required.
• Proficient computer skills and experience with Word and Excel preferred.
• Previous housekeeping and supervisory experience required.
• Aptitude for guest services and a positive attitude essential.
• Able to work flexible schedules, including weekends and holidays.

Physical Demands

• Must wear required personal protective equipment per job responsibilities.