Housekeeping Supervisor Columbus Airport Marriott

About the Role

The Housekeeping Supervisor oversees the day-to-day activities of the housekeeping team to ensure the highest standards of cleanliness, order, and appearance in guest rooms, public areas, and back-of-house spaces. The ideal candidate is detail-oriented, hands-on, and committed to delivering exceptional guest experiences.

Responsibilities

• Supervise and coordinate the work of room attendants, housepersons, and laundry staff.
• Assign daily room and cleaning schedules according to occupancy and staffing levels.
• Monitor progress and ensure tasks are completed on time and according to hotel standards.
• Inspect guest rooms, corridors, and public areas for cleanliness, maintenance issues, and proper setup.
• Conduct daily room checks to ensure guest rooms meet hotel cleanliness and presentation standards.
• Report and follow up on maintenance issues, lost and found items, and room discrepancies.
• Ensure all rooms are stocked with the correct supplies and amenities.
• Assist in training new housekeeping staff on hotel procedures, cleaning techniques, and safety standards.
• Reinforce grooming, attendance, and professional behavior expectations.
• Provide ongoing feedback and retraining to improve performance and consistency.
• Monitor usage and inventory of linens, cleaning supplies, and guest amenities.
• Report stock shortages to the Executive Housekeeper or order supplies as needed.
• Ensure carts, storage rooms, and supply closets are organized and clean.
• Respond promptly and professionally to guest requests, special needs, and complaints.
• Coordinate with the front desk and maintenance to fulfill guest room readiness and special setups.
• Ensure housekeeping staff delivers courteous, efficient service at all times.
• Enforce proper use of cleaning chemicals and personal protective equipment (PPE).
• Maintain adherence to OSHA standards, sanitation requirements, and hotel policies.
• Conduct regular safety checks and assist in emergency procedures when needed.

Requirements

• High school diploma or equivalent; additional certification in hospitality is a plus.
• 2+ years of housekeeping experience in a hotel or similar environment.
• 1+ year in a supervisory or team lead role preferred.
• Strong attention to detail and a commitment to cleanliness and order.
• Excellent communication, organizational, and leadership skills.
• Ability to work flexible hours including weekends, holidays, and varying shifts.
• Proficient in using housekeeping management systems or mobile task tracking apps is a plus.

Working Conditions

Physically demanding position requiring standing, walking, bending, lifting (up to 30 lbs), and exposure to cleaning chemicals. Must be able to manage time and personnel effectively in a fast-paced environment.