Housekeeping Supervisor Brookline, MA

Location: Hilton Garden Inn, 700 Brookline Avenue, Brookline, MA

About the role

The Housekeeping Supervisor is responsible for maintaining guestrooms, working areas, and the hotel premises in a clean and orderly manner. They coordinate daily housekeeping operations and maintain housekeeping operating standards. May also assist the Executive Housekeeper in various activities as needed.

Responsibilities

• Supervise room attendants to deliver excellent guest satisfaction and experience.
• Ensure smooth operation of room assignments.
• Allocate daily rooms and deep cleaning tasks to team members.
• Maintain cleanliness of guest rooms, corridors, and heart-of-the-house areas.
• Inspect occupied and departure rooms, addressing guest needs with special attention.
• Ensure all operations comply with hotel/brand and company standards.
• Manage guest requests, including VIP amenities, and communicate them to relevant team members.
• Conduct routine inspections of guest bedrooms to ensure they meet standards.
• Be knowledgeable of all room categories and amenities.
• Resolve guest queries efficiently and in a timely manner.
• Carry out lost and found procedures.
• Report maintenance issues to the Maintenance/Engineering Department.
• Assist the Executive Housekeeper with training requirements.
• Represent the needs of the team to others in the hotel.
• Comply with hotel security, fire regulations, and all health and safety legislation.
• Assist other departments as needed and maintain good working relationships.

Requirements

• 1 year in a supervisory role.
• 3 years in hospitality.

Physical Requirements

• Must be able to bend, lift, and carry up to 30 lbs.
• Must be able to stand and walk for 8 hours or longer.

Benefits

• Competitive wages.
• Medical, dental, and vision insurance.
• Flexible Spending Account (FSA) and Dependent Care FSA.
• Long-term disability and group term life insurance.
• 401(k) retirement plan with employer match.
• Vacation, holiday, and sick pay.
• Employee Assistance Program.
• Tuition reimbursement.