Housekeeping Supervisor - Best Western Gateway Orlando, FL

Job Purpose

To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners.

Responsibilities

• Supervises room cleaners in the prompt and efficient housekeeping of customer rooms
• Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly
• Supervises the completion of short notice requests for room changes
• Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards
• Keeps record of room checkouts/stay overs, submits records to housekeeping every day
• Makes sure quality of rooms by conducting and documenting inspections of cleaned rooms
• Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.
• Ensures completion by following through on orders
• Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes
• Checks VIP rooms
• Checks early morning make-up rooms
• Covers cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, checkout rooms, expected check-out rooms, etc.
• Checks floor linen closets daily for cleanliness, adequate supplies and linen
• Affirms carts are properly stored and vacuum cleaners are emptied at the end of each day
• Assists in quarterly inventory of all linen
• Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services
• Takes every opportunity to amaze the guests
• Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied
• Affords assistance with the training and direction of new department associates
• Affords responsibility for ensuring all Housekeeping quality standards are complied with and that policies and procedures are consistently applied
• Coordinates activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
• Affords assistance in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectation

Qualifications and Requirements

• High School diploma / Secondary qualification or equivalent
• The job requires the ability to perform the following:
• Most work tasks are performed indoors
• Temperature is moderate and controlled by hotel environmental systems
• Walking and standing are required for close to 100% of the working day
• Length of time of these tasks may vary from day to day and task to task
• Position requires walking and giving direction most of the working day
• Length of time of these tasks may vary from day to day and task to task
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis
• Must be able to lift up to 15 lbs on a regular and continuing basis
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion
• Must be able to exert well-paced ability in limited space
• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception
• Requires manual dexterity to use and operate all necessary equipment

Other

• Being passionate about people and service
• Strong communication skills are essential when interacting with guests and employees
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit
• Problem-solving, reasoning, motivating, and training abilities are often used
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• Matching 401(k)
• Employee discounts
• Flexible spending account
• Life insurance
• Parental leave
• Referral program