Housekeeping Supervisor

Position Summary

The Housekeeping Supervisor is responsible for supervising, training and inspecting the performance of assigned Housekeeping staff ensuring that all procedures are completed to the hotel's standards. They will also, assist where necessary to ensure optimum service to guests.

Responsibilities

• Demonstrate a warm personality, attentive, and presentable.
• Commit to delivering high levels of customer service.
• Respond courteously and efficiently to queries and problems from guests, and all staff.
• Maintain knowledge of Housekeeping policies/service procedures/standards.
• Proficiently utilize Alice and walkies to communicate information to the team and across other departments.
• Oversee New Hire Training, including selecting and developing the Trainers.
• Certify new hires at the end of the training period.
• Facilitate development and on-going training of existing team members.
• Reward great behavior and perform on the spot coaching so the team has a clear understanding of the expectations of their role.
• Monitor linen control and distribution, working closely with the housemen team to ensure linen is distributed effectively throughout the property.
• Lead and direct special "Project" teams whenever completing a General Clean Program at the Resort.
• Monitor the quality of work performed by the Self-Inspector team by completing a minimum of two inspections per week for each Self-Inspector.
• Inspect rooms of team members who have not reached Self-Inspector status, monitoring their progress and documenting areas of improvement.
• Provide feedback on staff performance.
• Work closely with housekeeping leadership to ensure all team members have the correct tools and knowledge to perform their job duties.
• Maintain clear communication with other departments at the resort, especially Front Desk and Engineering.
• Perform daily regular Room inspections, and for VIP rooms and Sites.
• Assist Housekeeping Leadership with maintaining adequate par levels of Room supplies.
• Assist Housekeeping Leadership with duties of Opening/closing the house when needed.
• Maintain knowledge of hotel room counts, group arrival, VIPs, and special events.
• Attend the Daily Operations Meeting and share information with the team.
• Prepare and distribute assignment sheets when opening.
• Review priorities with the team during a stand-up meeting.
• Assign designated keys and other equipment, maintaining accurate records and ensuring security of keys.
• Communicate additions or changes to assignment sheets utilizing available technology.
• Assist Housekeeping Leadership with upholding brand attire/grooming standards.
• Inspect public areas/bathrooms, restaurants, spa, pool area, offices and service areas.
• Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests.

Qualifications

• Excellent communication and listening skills.
• Ability to work under pressure.
• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
• Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations skills.
• Must be flexible in working hours, including weekends, evenings and holidays.
• Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.
• Fluency in English both verbal and non-verbal.
• Provide legible communication.
• Compute mathematical calculations.
• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to prioritize and organize.
• Ability to be a clear thinker, remaining calm and resolving problems using good judgment.
• Ability to follow directions thoroughly.
• Ability to understand guest's service needs.
• Ability to work cohesively with co-workers as part of a team.
• Ability to work with minimal supervision.
• Ability to maintain confidentiality of guest information and pertinent hotel data.
• Ability to ascertain departmental training needs and provide such training.
• Ability to direct performance of staff and follow up with corrections when needed.
• Ability to input and access information in the property management system/computers.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving clients and operational issues.
• Ability to be proactive and innovative.
• Computer skills.

Education/Experience

2 years prior experience as Supervisor/Room Attendant