Housekeeping Supervisor

Duties & Responsibilities

• Supervise and coordinate the daily activities of assigned housekeeping team members, ensuring all rooms and public areas are cleaned and serviced on time and to exacting standards.
• Conduct detailed inspections of guest rooms, corridors, public spaces, and back-of-house areas to ensure cleanliness, proper setup, and Forbes-standard presentation.
• Monitor progress and reassign duties as needed based on occupancy and workflow.
• Communicate room status, out-of-order rooms, and any service issues with Front Office and Engineering in real time.
• Lead pre-shift briefings to review guest arrivals, VIPs, group blocks, special requests, and safety topics.
• Train, mentor, and support new and existing staff in cleaning techniques, equipment usage, service etiquette, and Forbes standards.
• Provide ongoing coaching and feedback; escalate any performance issues to leadership as appropriate.
• Foster a respectful, professional, and team-oriented environment with a focus on excellence.
• Respond promptly and professionally to guest requests or concerns, ensuring timely follow-up and service recovery where needed.
• Cook up with Guest Relations and Front Office for VIP room setups, amenities, and turndown preferences.
• Verify that guestroom supplies, linens, and amenities are fully stocked and in pristine condition.
• Monitor supply usage and report inventory needs to the Housekeeping Coordinator.
• Ensure equipment is properly maintained and that safety protocols are followed at all times.
• Report any maintenance issues, damage, or lost-and-found items immediately per hotel procedures.
• Uphold strict adherence to OSHA safety regulations, chemical handling procedures, and hotel sanitation policies.
• Support emergency response efforts and ensure team members are trained in evacuation and safety protocols.

Required Skills & Experience

• A high school diploma or equivalent required; an associate’s or bachelor’s degree in Hospitality or related field preferred.
• Minimum 2–3 years of housekeeping experience in a luxury hotel or resort, with at least 1 year in a supervisory or team lead capacity.
• Prior experience working in a Forbes 5-Star or AAA Five Diamond property strongly preferred.
• Strong attention to detail, organizational skills, and guest service mindset.
• Excellent communication skills; bilingual preferred.
• Proficiency with housekeeping systems is an advantage.

Physical Requirements

• Must be able to walk, stand, reach, stoop, bend, and lift for extended periods.
• Ability to lift up to 30–40 lbs and push housekeeping carts.
• Flexible to work mornings, evenings, weekends, and holidays as needed based on business levels.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.