Housekeeping Supervisor

About the role

The Housekeeping Supervisor at Shinola Hotel is responsible for overseeing the housekeeping staff to ensure a safe environment, quality service, and maximum guest satisfaction. This role requires strong supervisory and administrative skills, as well as the ability to manage a team effectively.

Responsibilities

• Supervise the operations of the housekeeping staff, promoting safety, quality service, and guest satisfaction.
• Inspect guest rooms, public areas, and back of house to ensure compliance with health/sanitation standards and regulations.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Implement emergency training and procedures to protect the hotel, guests, staff, and company assets.
• Issue assignments to staff, reviewing special requests and areas of concentration to ensure a smooth housekeeping operation.
• Issue supplies/goods to staff at the start of each shift to control inventory and ensure proper supplies are available while managing expenses.
• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.

Requirements

• High school education or equivalent experience.
• Experience required by position is from one to two years of employment in a related position with this company or other organizations.
• Working knowledge of Housekeeping and hotel services, policies, and operations.
• Requires supervisory skills.

Qualifications

Physical demands include lifting up to 50 lbs., pushing/pulling up to 50 lbs., carrying up to 35 lbs., bending, kneeling, climbing stairs, and using ladders. The role is performed inside an indoor climate-controlled environment, with occasional exposure to excessive heat and humidity in the laundry area.

Skills

• Excellent communication skills.
• Ability to inspect guest rooms, public areas, and back of house, and review reports.
• Knowledge of health/sanitation standards and regulations.
• Ability to communicate with guests, on a telephone, and on a two-way radio with associates.
• Interpretation of reports.

Benefits

• Comprehensive Health Care Package including medical, dental, and vision insurance.
• Retirement Plan Options (401(k) and/or Roth program with employer matching).
• Health Savings/Spending Plans (HSA/FSA with employer contributions).
• Employee Assistance Program.
• Pet Insurance.
• Discounts on Hotels, Restaurants, and more.
• Eligibility for the Employee Referral Bonus Program (up to $1,000 per referral).