Housekeeping Supervisor

Key Responsibilities

• Oversee the daily operations of the housekeeping department.
• Conduct guest room inspections to ensure cleanliness, presentation, and compliance with Marriott brand standards.
• Maintain continuous communication with the Front Desk and Maintenance departments throughout each shift to ensure guest needs are met promptly.
• Train, coach, and develop housekeeping staff and room attendants on proper cleaning procedures, safety practices, and service standards.
• Monitor employee performance and provide ongoing guidance to ensure quality and efficiency.
• Ensure all guest rooms, public areas, and back-of-house spaces meet company and brand expectations.
• Respond to guest concerns and resolve housekeeping-related issues professionally and promptly.
• Assist with scheduling, staffing, inventory control, and supply management.
• Remain available on-call for all shifts and days as operational needs require.
• Provide support and fill in within any department when business demands require additional assistance.
• Promote a positive team environment focused on guest satisfaction and operational excellence.

Qualifications

• Previous hotel housekeeping experience required.
• Supervisory or leadership experience preferred.
• Strong knowledge of proper cleaning methods, procedures, and safety standards.
• Excellent communication and organizational skills.
• Ability to lead, motivate, and train team members effectively.
• Flexible schedule with availability to work weekends, holidays, and varying shifts.
• Ability to perform physical tasks including standing, walking, bending, lifting, and carrying supplies.

Work Schedule

This is an open-shift position. Daily schedules may vary based on hotel occupancy, staffing levels, and operational needs. The workday concludes when departmental responsibilities and hotel priorities have been completed.