Housekeeping Supervisor

This is a physically demanding, hourly position reporting to the General Manager.

Responsibilities

• Inspect guest rooms, meeting rooms, public spaces, and hallways for cleanliness and order
• Coordinate cleaning and maintenance schedules according to guest needs, in coordination with front desk and maintenance personnel
• Verify completion of laundry and inventory restocking
• Train and coach the housekeeping staff in specific cleaning and room placement job tasks and in completion of daily schedules; conduct new employee training
• Support the hotel’s leadership team in managing labor costs within budget standards and staffing guidelines for rooms sold
• Follow facility safety and security guidelines; participate in property safety committee and serve as an emergency responder for the location
• Manage supply inventory and monitor storage procedures and Housekeeper / House Attendant cart arrangements
• Ensure safe chemical handling and proper chemical usage procedures
• Develop work schedules and coordinate staff work assignments in conjunction with hotel General Manager or Assistant General Manager and facility staffing guidelines
• Conduct regular tours of work areas, reviewing housekeeping efforts of staff and checking for productivity in completion of assignments
• Perform or assist with cleaning duties as necessary
• Assist the General Manager in team member selection process and provide input for associate performance reviews
• Ensure that facility complies with brand quality performance standards
• Maintain effective guest relationships and ensure staff compliance with professional dress and grooming standards

Requirements

• Neat, organized, and efficient
• Strong leadership skills and ability to lead by example
• Strong communication and customer service skills
• Ability to handle physically challenging tasks
• Commitment to presenting spotless rooms
• Knowledge of appropriate cleaning tools and products for various surfaces

Physical Requirements

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

Little to no travel outside the property and surrounding areas is required.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States. OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Benefits

• Competitive pay
• Medical insurance options
• Dental and vision insurance
• 401k with company match
• Company-provided life insurance
• Tuition assistance
• Paid time off
• Paid holiday time
• Travel discounts