Housekeeping Supervisor

When a guest walks into our rooms, imagine the first look around they take—followed by the sigh of relief because they’ve arrived in their home away from home, be it for a night or a week, and it’s perfect. Everything is exactly in its place: crisp, pressed linens, perfectly placed pillows, a sparkling mirror. Every detail adds up to an experience our guests feel great about because they know they’re in good hands while staying with us. As a Housekeeping Supervisor, your contribution helps ensure guests an enjoyable and comfortable stay, which in turn creates a customer for life.

Responsibilities

• Maintain a friendly, cheerful, and courteous demeanor at all times.
• Oversee day-to-day activities of Housekeeping.
• Clean, dust, polish, and vacuum to ensure guest rooms and bathrooms meet hotel standards.
• Change linens, make beds, and leave the bathroom sparkling.
• Restock all guest room supplies, like soap and shampoo.
• Organize your linen closet, restock your cart, and prepare for the next day before your shift ends.
• Remove trash and dirty linen.
• Greet guests that you encounter during your shift with a friendly smile.
• Ensure all rooms are cared for and inspected according to standards.
• Protect equipment and ensure there are no inadequacies.
• Adhere strictly to rules regarding health and safety and be aware of any company-related practices.
• Inspect guest rooms, public areas, and pool after cleaning to ensure quality standards.
• Effectively coordinate efforts with Front Office, Laundry, and Maintenance departments.
• Document and resolve issues with discrepant rooms with Housekeeping Manager or Front Desk.
• Handle guest problems and complaints, seeking assistance as necessary.
• Work effectively with Maintenance Department on guest room maintenance needs.
• Assist in all lost and found procedures.
• Follow company safety and security procedures, report maintenance issues, safety hazards, and accidents.
• Comply with all company and brand standards.

Requirements

• Professional demeanor, clear communication skills, and appearance in a clean uniform.
• Continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25-30 pounds.
• Ability to stand and walk for an entire shift and perform repetitive motions.
• Ability to work with little supervision and maintain a high level of performance.
• Customer-oriented and friendly.
• Prioritization and time management skills.
• Working quickly without compromising quality.

Benefits

• Incentives
• Employee Referral Program
• Paid Time Off
• Paid Vacation (Full-Time)
• Merit Increase
• 401k with Employer Contribution (Full-Time)
• Medical, Dental, Vision (Full-Time)
• Life Insurance (Full-Time)
• Long-term/Short-term Disability (Full-Time)
• Accident Insurance (Full-Time)
• Critical Illness Insurance (Full-Time)
• Cross-training Opportunities
• Hotel Room Discounts

Schedule

Flexible shifts available: morning, evening, night, weekends. Full-Time and Part-Time positions.