Housekeeping Supervisor

Essential Duties and Responsibilities

• Approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
• Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
• Ensure all staff in the Housekeeping Department complies with hotel policy regarding uniform and personal hygiene.
• Be aware of the day’s business both in room occupancy, special requirements and VIP needs.
• Communicate with front desk regarding room moves, VIP guests, special needs and act on any information given.
• Issue keys, room lists, and cleaning schedules to housekeeping staff at the beginning of shift and collect and check them at end of shift.
• Check all work given to the room attendants, laundry attendants, public area, and maintenance throughout the day to ensure standards are being adhered to.
• Regularly Inspect guest rooms, public areas, recreational area for cleanliness, appearance and also to make sure these areas are kept as per the hotel’s standards.
• Ensure that company standards for guest services, décor, and housekeeping services are met or exceeded.
• Maintain levels of stationary, linen, and amenity requirements in order to ensure consistency in standards.
• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
• Conduct meetings and training sessions as and when required.
• Train staff on answering guest inquiries about hotel policies and services while maintaining confidentiality of proprietary information.
• Perform any other duties as assigned by management.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 2 years of housekeeping or laundry experience in the hospitality industry preferred.
• Experience in team management preferred.
• Able to read, write, and speak effectively in English in order to communicate with guests and team members.
• Strong attention to details.
• Ability to multi-task.
• Ability to work independently with minimal supervision in a high degree of autonomy.