Housekeeping Supervisor

About the Role

This part-time position at Hersheypark Camping Resort ensures all housekeeping work in cabins, bathhouses, and public areas meets cleanliness and consistency standards. Enjoy perks like free admission and parking to Hersheypark, discounts on food and shopping, and more upon receiving your Employee ID.

Responsibilities

• Inspect all cabins and surrounding areas (interior, exterior, fire pit, deck/patio, picnic table, and grounds) for cleanliness and maintenance challenges*
• Clean cabins, public areas, and bathhouses; replace light bulbs, smoke detector batteries, etc., to ensure guest comfort*
• Inspect bathhouses, laundry rooms, game rooms, shuttle stops, and registration areas for cleanliness and maintenance issues*
• Assist housekeeping staff to ensure cabins are ready for check-in
• Use property management systems to assign cabins, print reports, log maintenance needs, respond to emails, and maintain daily records of assignments and guest interactions
• Complete housekeeping supply inventory and report to the purchasing manager
• Train and coach employees on cleaning procedures, processes, and standards
• Monitor staff productivity and safe work practices
• Handle guest concerns professionally
• Perform other duties as assigned

Requirements

• Must be 18 years or older
• Must possess a valid driver’s license
• Minimum of 1 year of customer service experience

Skills

• Previous supervisory experience preferred
• Excellent written and verbal communication skills
• Previous housekeeping experience preferred
• Proficient in Microsoft Office and Google Suite
• Experience with conflict resolution and problem-solving
• Highly motivated and self-driven

Job Demands

• Walk and stand for 90% of shift
• Bend, stoop, and lift for 70% of shift
• Carry, sit, and climb ladders for 50% of shift
• Work in confined spaces for 30% of shift
• Lift, pull, and push up to 75 lbs unassisted
• Exposure to cleaning chemicals, propane, and gasoline
• Work outdoors in various weather conditions, including extreme heat, sun exposure, cold, and inclement weather

Schedule

Must be able to work a flexible schedule based on operational need, including weekends, holidays, and evenings.

Benefits

• Free admission and parking to Hersheypark
• Discounts on food and shopping