Housekeeping Supervisor

Qualifications

• Previous experience as a Room Attendant and/or Housekeeping Inspector preferred
• Prior supervisory or leadership experience in hospitality strongly preferred
• Strong leadership, communication, and interpersonal skills
• Able to make sound decisions regarding staff performance and guest service
• Detail-oriented with a strong focus on quality and efficiency
• Able to work in a fast-paced resort environment

Physical Requirements

• Ability to stand and walk for extended periods (up to 8 hours)
• Must be able to climb stairs frequently
• Full mobility required including bending, stooping, kneeling, and lifting
• Able to work under pressure while maintaining quality standards
• Able to work weekends and holidays
• Able to work extended hours when operationally necessary

Job Summary

Participate in the evaluation and development of team members
Communicate employee performance to Housekeeping Management, including recommendations for recognition, coaching, or corrective action
Ensure all team members follow policies and procedures outlined in the Hawks Cay Resort Handbook
Coordinate with Rental Management and Engineering for repairs, maintenance, and broken items
Report guest policy violations such as unauthorized pets or improper use of rooms/villas
Monitor and supervise the daily performance of Room Attendants, Housepersons, and Inspectors
Train and retrain staff to ensure work meets resort quality standards
Perform spot checks for quality control behind Room Attendants and Inspectors
Provide hands-on coaching by reviewing areas requiring improvement and demonstrating proper procedures
Reassign tasks and credits throughout the workday based on operational needs
Inspect rooms/villas returning from out-of-order status and assign appropriately
Monitor system updates throughout the day, including ECOs, arrivals, and status changes
Ensure all required checklists are completed by Inspectors and Housepersons
Maintain strong communication with all departments to support smooth daily operations

Reports To

Housekeeping Manager or Housekeeping Villa Manager in Their Absence: Assistant Housekeeping Manager

Reports To: Housekeeping Manager or Housekeeping Villa Manager In Their Absence: Assistant Housekeeping Manager

(The above statement is provided for internal reference only and does not appear in the actual job posting.)