Housekeeping Supervisor

Pay: $22.00 per hour

About the role

The Housekeeping Supervisor at Great Wolf Lodge drives front-line efficiency and effectiveness in the Housekeeping department. This leadership role focuses on selecting, training, staffing, and coaching front-line staff to ensure safety, quality, and timeliness standards for an exceptional guest experience.

Responsibilities

• Leads and mentors housekeeping staff daily to meet or exceed cleanliness standards and operational efficiencies.
• Ensures timely turnover of all vacant and clean rooms; verifies stayovers, reports early checkouts, and communicates issues with the front office.
• Provides coaching, encouragement, and recognition to team members.
• Understands and champions Great Wolf policies and procedures; collaborates with Housekeeping leadership on performance management.
• Participates in staff scheduling, labor management, and forecasting.
• Develops and executes training programs for new hires and ongoing training for team members.
• Creates and schedules daily assignments, projects, and optimizes staff to ensure lodge cleanliness and performance.
• Conducts daily stand-up meetings with Room Attendants and House Attendants to prioritize tasks and gather feedback.
• Inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control; coaches staff for performance improvement.
• Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried.
• Supervises staff activities to ensure compliance with resort standards, including time and attendance management.
• Participates in the recruitment and selection of talent for the housekeeping department.
• Assists with team meetings and plans engagement activities for staff.
• Ensures proper communication and escalation of maintenance work orders and other concerns.
• Schedules deep clean and carpet care based on a bi-yearly schedule and guest feedback.

Requirements

• High School diploma or equivalent experience.
• Minimum of 1 year of experience in a Rooms Division supervisor role or similar supervisory position.
• Prior hospitality or housekeeping experience or equivalent formal education.
• Experience with Microsoft Office (Excel, Word, Outlook) and general software systems.
• Experience with HotSos or similar systems.
• Demonstrated interpersonal, verbal communication, and customer service skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Qualifications

• Bachelor’s degree (desired).
• Previous housekeeping experience, preferably in a large family resort or hotel.
• Experience with Opera or similar systems.
• Bilingual (English and Spanish).
• Strong time management skills in a fast-paced environment.

Skills

• Conflict resolution and team-building skills.
• Employee engagement and retention strategies.

Physical Requirements

• Ability to lift 30 lbs.
• Ability to stand/walk for long periods.
• Ability to bend, stretch, and twist.
• Capable of tolerating exposure to chemicals.

Benefits

• Medical, Dental, and Vision insurance.
• Health savings account.
• Telehealth resources.
• Life insurance.
• 401K with employer match.
• Paid vacation time off.
• Paid parental leave.

Grow Your Career

• Cross-training and talent development programs at all levels.
• Scholarship fund for career advancement.
• Access to Great Wolf University for on-the-job, functional, and leadership training.
• Exclusive perks, including discounted vacations and employee referral incentives.
• Flexible scheduling and holistic wellness programs.
• Support through Employee Assistance Program and Employee Relief Fund.
• Diversity and inclusion programs that celebrate uniqueness.