Housekeeping Supervisor

About Gravity Haus

Acerca de Gravity Haus
Gravity Haus es una marca de estilo de vida enfocada en la aventura y la comunidad, con hoteles, restaurantes y experiencias que impulsan una forma moderna de viajar. Creamos espacios donde residentes locales y viajeros pueden conectarse, recargar energías y disfrutar, todo inspirado en el espíritu de la vida al aire libre y la intención de vivir plenamente.
En el centro de todo lo que hacemos están nuestros valores fundamentales, que guían nuestra cultura, servicio y crecimiento:
- Seguir Creciendo
- Impulsar a los Demás
- Crear Momentos Memorables
- Comprometerse al 100% y Llegar Hasta el Final
- Dejar Todo Mejor de Como Lo Encontraste

Key Responsibilities

• Team Support & Shift Coordination
• Support the daily workflow of Haus-Keepers by helping assign tasks and prioritize room readiness.
• Provide on-the-floor leadership and guidance to Haus-Keepers during shifts.
• Aid in training and mentoring new Haus-Keepers on procedures and service standards.
• Serve as a point of contact for housekeeping questions during shifts when management is not present.
• Foster a positive and collaborative team environment.
• Quality Control & Standards
• Inspect guest rooms and public areas to ensure cleanliness and presentation meet Gravity Haus standards.
• Identify and address cleaning deficiencies, providing real-time feedback and coaching to team members.
• Ensure consistent execution of housekeeping service standards across all rooms and spaces.
• Operational Support
• Assist with daily housekeeping operations including room cleaning, laundry support, and public area upkeep as needed.
• Help coordinate linen distribution and laundry workflow.
• Maintain inventory levels of housekeeping supplies and notify management when replenishment is needed.
• Respond to guest service requests and housekeeping issues promptly and professionally.
• Reporting & Communication
• Report maintenance concerns, safety hazards, and property damage to the appropriate department.
• Ensure lost and found items are properly documented and turned in according to procedures.
• Communicate room status updates and operational needs to the Housekeeping Manager and Front Desk team.

What We’re Looking For

• 3+ years housekeeping experience within a hotel or resort setting.
• Previous housekeeping experience in hospitality required.
• Prior experience leading or mentoring team members preferred.
• Strong attention to detail and commitment to cleanliness standards.
• Ability to work collaboratively and provide positive team leadership.
• Strong communication and problem-solving skills.
• Experience using task management and property management software (e.g., Alice, Opera, or similar).
• Strong attention to detail, with the ability to balance efficiency and quality.

Physical Requirements

• Ability to stand and walk for long periods of time.
• Ability to lift, push, pull, and carry up to 50 lbs.
• Ability to bend, reach, and perform repetitive movements.
• Comfortable working on varying schedules including weekends and holidays.

About the Role

The Hauskeeping Supervisor supports the daily operations of the Haus-Keeping department by providing on-shift leadership, quality control, and team support. This role ensures guest rooms and public areas meet Gravity Haus cleanliness and presentation standards while helping coordinate the work of Haus-Keepers during each shift.

The Hauskeeping Supervisor works closely with the Hauskeeping Manager to execute daily priorities but is not responsible for overall department management. Instead, this role focuses on guiding team members, maintaining quality standards, and supporting efficient daily operations.