Housekeeping Supervisor

About the role

Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met. Career growth path: Executive Housekeeper → Front Office Manager → Assistant General Manager → General Manager.

Core values: People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It.

Responsibilities

• Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Screen job applicants and hire new employees (when housekeeping associates are HHM employees).
• Train staff to clean rooms efficiently according to established standards or partner with external vendors to ensure proper training.
• Monitor and communicate guest service scores to drive improvement and higher guest satisfaction.
• Issue cleaning supplies and equipment to associates.
• On occasion, clean rooms or assist staff with cleaning rooms.
• Address associate performance and behavior concerns by direct intervention with HHM associates or through vendors.
• Supervise laundry employees, if applicable.
• Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing levels.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Assist in the breakfast area as needed.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Requirements

• High school diploma preferred.
• Previous housekeeping experience or equivalent training required.
• Previous supervisory responsibility preferred.
• Ability to stand for extended periods, walk, push, lift up to 25 pounds, reach, kneel, and bend.

Benefits

• Competitive wages for full-time and part-time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Schedule

Work schedule varies and may include working on holidays and weekends.