Housekeeping Supervisor

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

About the Role

This position leads the housekeeping team, ensuring our residences and common areas meet the highest standards of cleanliness, presentation, and guest readiness. You’ll join a collaborative property operations team, reporting to the Director of Operations, and play a key role in delivering exceptional hospitality to owners and guests while fostering a positive, high-performing work environment.

Responsibilities

• Leadership & Team Development
  • Lead, motivate, and support the daily activities of the housekeeping team.
  • Foster a culture of teamwork, accountability, professionalism, and service excellence.
  • Provide ongoing coaching, mentoring, and recognition to associates.
  • Assist with interviewing, hiring, onboarding, orientation, and training of new employees.
  • Conduct daily shift meetings and communicate operational priorities.
  • Monitor employee performance and provide timely feedback and corrective coaching.
• Daily Operations
  • Coordinate daily room assignments, staffing levels, and work priorities based on occupancy, arrivals, departures, owner requests, and operational demands.
  • Ensure all residences, common areas, and public spaces meet East West Hospitality quality standards.
  • Conduct routine inspections of residences and common areas, ensuring deficiencies are corrected promptly.
  • Support housekeeping staff during peak business periods by assisting with operational responsibilities.
  • Respond quickly to changing priorities while maintaining operational efficiency.
• Quality Assurance
  • Perform detailed inspections to ensure cleanliness, presentation, maintenance, and guest readiness.
  • Identify opportunities to improve efficiency, consistency, and service delivery.
  • Monitor compliance with departmental standards and established cleaning procedures.
  • Ensure residences are properly stocked with linens, amenities, and guest supplies.
  • Report maintenance deficiencies, safety concerns, and inventory shortages promptly.
• Guest & Owner Experience
  • Deliver exceptional hospitality through every owner and guest interaction.
  • Respond professionally and efficiently to owner concerns, service requests, and special accommodations.
  • Partner with Front Desk, Rental Operations, Homecare, Engineering, and other departments to ensure seamless service delivery.
  • Maintain confidentiality and respect the privacy of owners and guests at all times.
• Inventory & Department Support
  • Assist with inventory management of linens, cleaning supplies, equipment, and guest amenities.
  • Monitor supply usage and communicate purchasing needs.
  • Ensure housekeeping storage areas, carts, and equipment remain organized, clean, and operational.
  • Support departmental budgeting efforts by promoting efficient use of labor and supplies.
• Safety & Compliance
  • Ensure compliance with OSHA regulations, chemical handling procedures, company safety standards, and department policies.
  • Promote a safe working environment by identifying and addressing potential hazards.
  • Ensure proper use and maintenance of housekeeping equipment and personal protective equipment (PPE).
  • Support emergency response procedures and operational continuity when necessary.
• Administrative Responsibilities
  • Assist with scheduling, payroll review, attendance tracking, and labor management.
  • Maintain accurate departmental documentation and inspection records.
  • Participate in department meetings and property-wide operational meetings.
  • Support implementation of company initiatives, policies, and operational improvements.
• Additional Responsibilities
  • Assist with special projects, deep cleaning initiatives, seasonal operations, owner events, and other operational needs.
  • Demonstrate flexibility by supporting other departments when business demands require.
  • Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Minimum two years of housekeeping experience in hospitality, resort, hotel, or residential property management.
• Previous supervisory or leadership experience preferred.
• Valid driver’s license with acceptable driving record may be required.
• Strong customer service orientation and commitment to hospitality.
• Ability to communicate effectively in English; bilingual skills are highly desirable.
• Must be available to work flexible schedules including Fridays, weekends, holidays, and evenings as business needs require.

Skills

• Strong leadership and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Strong attention to detail and commitment to quality.
• Ability to motivate, coach, and develop team members.
• Effective problem-solving and decision-making skills.
• Working knowledge of housekeeping operations, cleaning procedures, and safety standards.
• Proficiency with Microsoft Office and property management software preferred.
• Ability to maintain professionalism while managing confidential information.

Physical Requirements

• Stand and walk for extended periods throughout the workday.
• Frequently bend, stoop, kneel, climb stairs, reach, and lift.
• Lift, carry, push, and pull up to 50 pounds regularly and greater weights with assistance.
• Operate housekeeping equipment safely.
• Work both indoors and outdoors in varying weather conditions.

Pay

$24.00 to $26.00 per hour, based on experience.

Schedule

Various shifts, including Fridays, weekends, holidays, and evenings as business needs require.

Benefits

• Health Insurance – Choose from three plans.
• Dental, Vision, Life & Accident Insurance.
• $1000 Recreation Reimbursement Program.
• 401(K) Plan with Discretionary Employer Match.
• Paid Time Off & Paid Sick Time.
• Career Development Trainings.
• Perk Spot Discount Program.
• Sabbatical Program.
• Employee Assistance Program.