Housekeeping Supervisor

About the role

The Housekeeping Supervisor — Suites is a frontline leadership role responsible for upholding the highest standards of cleanliness, presentation, and guest readiness across the resort's suite and villa inventory. This position plays a critical role in mentoring and quality-checking the work of newer Suite Attendants, ensuring every space meets or exceeds luxury brand standards prior to guest arrival or continued occupancy.

Responsibilities

• Directly supervise Suite Attendants, with focused mentorship for associates in their first five years of employment.
• Conduct real-time coaching on cleaning techniques, product usage, and sequence of service during live inspections.
• Model professionalism, work ethic, and brand standards at all times; serve as the go-to resource for attendant questions and concerns.
• Communicate daily priorities, section assignments, and special requests during pre-shift lineups.
• Document performance observations and escalate concerns to the Director of Housekeeper as appropriate.
• Inspect 100% of arrival rooms cleaned by newer Suite Attendants (those with fewer than 5 years of service or as designated by leadership).
• Inspect stayover rooms serviced by newer attendants throughout the shift to ensure consistent quality and adherence to Do Not Disturb / privacy protocols.
• Complete all shift reports, inspection logs, room status updates, and VR release documentation accurately and on time.
• Respond promptly and professionally to in-house guest requests routed through the housekeeping department.

Qualifications

• A warm and caring personality.
• Previous Housekeeping experience in luxury hotel environment with 2 years of experience minimal.
• Ability to work cohesively as part of a team with minimum supervision.
• Ability to anticipate and focus attention on guest needs, being professional and welcoming.
• Manual dexterity to be able to carry out essential functions, operate housekeeping devices and other cleaning equipment as needed.
• Frequent walking and standing throughout shift.
• Frequent lifting and carrying up to 50 lbs.
• Frequent pushing and pulling up to 100 lbs.
• Occasional bending and kneeling.
• Occasional ascending or descending ladders, stairs and ramps.