Housekeeping Supervisor | Airlie Hotel + Conference Center | Warrenton, VA

About the role

This role involves verifying room status, distributing assignment sheets, maintaining accurate records, and communicating with staff and guests to ensure hotel standards are met.

Responsibilities

• Verify room status on AM report and report discrepant rooms
• Prioritize and update status of check-out rooms
• Distribute assignment sheets to designated staff
• Maintain accurate records of assignments for security
• Communicate additions or changes to the assignment sheets as they arise throughout the shift
• Conduct regular inventories of supplies and assist with purchasing decisions
• Inspect rooms cleaned by room attendants using designated checklist to ensure rooms are up to hotel standards
• Check vacant rooms, verify status and update status of discrepant rooms throughout shift
• Inspect public areas, restrooms, meeting and office space for cleanliness utilizing designated checklist
• Complete work orders for maintenance repairs and submit to housekeeping
• Accommodate guest requests for housekeeping items or additional supplies expediently and courteously
• Monitor and handle guest complaints to ensure guest satisfaction
• Provide feedback on staff performance to manager as well as report any disciplinary problems
• Document pertinent information in departmental log book
• Complete all paperwork and closing duties before leaving
• Review status of assignments and any follow-up action necessary
• Check PM reports for accuracy and completeness
• Complete night counts in accordance with departmental standards
• Manage staffing needs based upon business levels
• Manage the receipt and distribution of deliveries of supplies, linens, etc.
• Effectively communicate with other departments throughout the shift

Secondary Job Functions

Assist the operations of the Laundry Attendant, including:

• Use cleaning chemicals according to OSHA regulations and hotel requirements
• Check the working condition and cleanliness of laundry and dry cleaning machinery and equipment
• Separate soiled linens, terry, etc. and sort all stained/damaged items and determine status for rewash or discard
• Place items in laundry machine by weight and add designated chemicals for specified time periods
• Remove when done and inspect for cleanliness before placing in linen carts
• Place items in dryer for specified time/temperature
• Fold Laundry in an effective and timely manner to avoid wrinkling
• Remove lint and debris from dryer filters and change filters, maintain cleanliness throughout work area

Requirements

• Knowledge of proper cleaning techniques, requirements and use of equipment
• Knowledge of safe and proper chemical handling
• Ability to maintain hotel standards, policies and procedures
• Ability to prioritize and organize work assignments, direct performance of assigned staff and follow up with corrections where needed
• Ability to endure working area of high temperatures with accumulations of lint
• Ability to exert physical effort in the movement of bundles of soiled/cleaned bed linens, terry, etc. into/out of laundry machines
• Punctuality and regular and reliable attendance
• Interpersonal skills and the ability to work well with co-workers and the public
• Demonstrated ability to train staff and ensure high level of customer service

Qualifications

1 year of experience as a Room Attendant is required.

Benefits

• Gifted PTO Policy and paid holidays at double pay
• Access to portion of your earned wages before payday
• Discounted hotel stays within PM Hotel/Modus portfolio
• Paid Parental Leave
• Tuition reimbursement opportunities
• Affordable health, dental and vision insurance, plus 401(K)
• Comprehensive onboarding and training plan to set you up for success
• Coaching, feedback, and mentorship to develop yourself and your team
• Personalized development plan to fit your individual role and career goals
• Leadership courses to improve your personal and interpersonal effectiveness

Skills

Knowledge of hotel fire and emergency procedures, and adherence to Lost and Found and Key Control policies is required.