Housekeeping - Room Attendant

About Pyramid Global Hospitality

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.

About Our Property

The Hotel Indigo Cleveland Gateway boasts 143 guest-rooms and suites, over 2,400 square feet of meeting space, and two outlets including our signature restaurant.

About the Role

The cleanliness of a hotel is one of the main reasons that keep our guests returning and recommending our hotels. Hotel housekeepers play one of the most important roles in a hotel daily. We are looking for individuals with great attention to detail to join our Housekeeping team. The ideal candidate creates a memorable experience for our guests through their attention to detail and care in preparing and maintaining guest rooms. This role is the "Heart of the House" and provides key services for guests to relax and enjoy their stay. A great housekeeping team can elevate a guest's stay from OK to outstanding. Experienced housekeepers who excel may grow into supervisory or management positions such as Housekeeping Supervisors, Managers, or Executive Housekeeper.

Responsibilities

• Engage with guests to ensure their stay is going well
• Work as a team to accomplish the goal of resort/hotel cleanliness
• Keep work cart orderly and properly stocked
• Proper utilization of equipment, supplies, and guest amenities
• Thorough cleanliness and sanitation of assigned guest areas
• Daily changing and inspection of linens and towels, following the standards set forth in the Green Program
• Practice safety standards and be aware of safety hazards (e.g., broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and report them as found
• Exercise respect for guests’ property
• Responsible care of equipment
• Report to work on time and according to posted schedule, maintain accurate time records, and follow proper standards for issuance of rooms
• Remain alert, courteous, and helpful to guests and co-workers at all times
• Perform other related duties as requested by Floor Supervisor

Requirements

• Housekeeping experience desirable
• Neat, pleasant personality
• Time management skills
• Ability to work on feet for an extended period
• Ability to communicate effectively
• Ability to read room numbers, dates, and basic instructions
• Ability to move, traverse, and position self to reach corners on floors and high places; observe conditions, detect odors, position and navigate carts weighing up to 100 lbs in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads, and dusters
• Lift, carry, and position loads of at least 25 lbs

Pay

$16.50 per hour