Housekeeping – Room Attendant

About the role

At Hotel Indigo Cleveland Gateway, the Housekeeping team plays a central role in shaping each guest’s experience by maintaining exceptional cleanliness and attention to detail. This position offers the opportunity to contribute directly to guest satisfaction while developing skills that can lead to supervisory or management roles such as Housekeeping Supervisor, Manager, or Executive Housekeeper.

Responsibilities

• Engage with guests to ensure their stay is going well
• Work as a team to accomplish the goal of resort/hotel cleanliness
• Keep work cart orderly and properly stocked
• Proper utilization of equipment, supplies, and guest amenities
• Thorough cleanliness and sanitation of assigned guest areas
• Daily changing and inspection of linens and towels, following the standards set forth in the Green Program
• Practice safety standards and be aware of safety hazards (e.g., broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons), reporting as found
• Exercise respect for guests’ property
• Responsible care of equipment
• Report to work on time and according to posted schedule, maintaining accurate time records and following proper standards for issuance of rooms
• Remain alert, courteous, and helpful to guests and co-workers
• Perform other related duties as requested by the Floor Supervisor

Requirements

• Housekeeping experience desirable
• Neat, pleasant personality
• Time management skills
• Ability to work on feet for an extended period
• Ability to communicate effectively
• Ability to read room numbers, dates, and basic instructions
• Ability to move, traverse, and position self to reach corners on floors and high places; observe conditions; detect odors; position and navigate carts weighing up to 100 lbs in tight spaces
• Ability to operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads, and dusters
• Ability to lift, carry, and position loads of at least 25 lbs

Pay

$16.50 per hour