Housekeeping Porter

About the role

The Hotel Houseperson plays an important role in maintaining the cleanliness, organization, and overall appearance of the hotel. This position supports Room Attendants by preparing guest rooms, delivering linens and amenities, maintaining housekeeping supplies, and responding to guest requests. The ideal candidate is dependable, detail-oriented, and committed to providing excellent customer service while maintaining high standards of cleanliness and safety.

Responsibilities

• Prepare guest rooms for cleaning by removing trash, collecting soiled linens, and replenishing supplies as needed.
• Deliver requested amenities and equipment to guest rooms, including rollaway beds, cribs, ironing boards, chairs, and portable refrigerators.
• Deliver laundry to and from the warehouse and maintain adequate linen supplies for Room Attendants.
• Keep housekeeping carts, linen closets, and storage areas clean, organized, and properly stocked.
• Maintain cleanliness throughout hotel hallways, vending areas, public spaces, walls, doors, and other assigned areas.
• Perform dusting, spot cleaning, trash removal, and other general housekeeping duties.
• Inspect and report damages, maintenance concerns, and safety hazards to the appropriate supervisor.
• Properly clean, maintain, and store housekeeping equipment and supplies at the end of each shift.
• Follow established cleaning procedures, chemical handling guidelines, and workplace safety standards.
• Respond to guest requests promptly and professionally while maintaining positive relationships with other departments.
• Complete required assignment sheets and return keys according to established procedures.
• Perform other job-related duties as assigned.

Qualifications

• High School Diploma or GED required.
• Entry-level position; little to no previous work experience required.
• Strong attention to detail and willingness to learn.
• Ability to communicate professionally and provide excellent customer service.
• Basic knowledge of cleaning supplies, chemicals, proper storage, and safe handling procedures.
• Ability to recognize potential safety hazards and follow proper procedures when handling biohazards and personal protective equipment.
• Strong organizational skills, dependability, and ability to work independently and as part of a team.
• Ability to maintain positive working relationships with guests, coworkers, and other departments.
• Ability to stand, walk, push, and pull housekeeping carts for extended periods.
• Ability to lift and carry up to 50 pounds.
• Flexibility to work varied shifts, including weekends and holidays.

Benefits

• Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).
• Financial Security: Generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
• Work-Life Balance: Flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.
• Additional Perks: Performance-based incentives, referral rewards, discounts, and holiday appreciation gifts.

About the company

Hard Rock Hotel & Casino Tulsa is Oklahoma’s premier gaming and resort destination. This award-winning resort features 2,600+ electronic, poker and table games, 35,000+ square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. It is the flagship of Cherokee Nation Businesses’ hospitality division.

Cherokee Nation Entertainment (CNE) is the gaming and hospitality business of the Cherokee Nation, one of the largest and most successful tribal businesses in the country. CNE owns and operates a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Mississippi. The organization is committed to the well-being of the Cherokee Nation and the communities it calls home, offering exceptional career opportunities with competitive benefits.