HOUSEKEEPING MANAGER (NAVY INN, PEARL HARBOR) EXEMPT

Job Summary

Manages the Housekeeping Department at NEXCOM Hospitality Group (NHG) properties with 150 rooms or more. Provides onsite management and administration of the housekeeping department and laundry/delivery operations for one or more locations. Ensures guests are provided adequate and timely housekeeping services and laundry operations run efficiently.

Duties And Responsibilities

• Establishes and ensures NHG standards policies and procedures regarding the housekeeping and laundry departments are effective and maintained.
• Supervises Housekeeping and Laundry Department associates.
• Organizes and directs departmental training programs and maintains training records for each associate.
• Resolves personnel problems, hires new associates and ensures adequate staffing.
• Evaluates associates’ performance and quality of work, recommends awards and/or corrective disciplinary actions.
• Motivates staff to improve performance.
• Develops a professional housekeeping and laundry staff to ensure adequate guest service.
• Conducts written daily guest room, laundry and facility inspections, preparing reports as needed.
• Inspects and evaluates physical condition of NHG guest rooms and public spaces for preventative maintenance and required repairs, painting, and furnishings to maintain NHG standards.
• Places maintenance calls for repairs as required within procurement guidelines.
• Schedules special deep cleaning programs as required.
• Maintains inventory of associates’ uniforms, prepares and verifies all departmental payroll information.
• Schedules and approves/disapproves leave requests in a timely manner.
• Maintains regular contact with the front office for check-outs through the use of a Property Management System PMS.
• Participates in the development of annual budget and planned improvements.
• Manages departmental budget, monitors monthly payroll and supply expenses.
• Maintains inventory of guest, housekeeping and laundry supplies and linens, places orders for necessary supplies and equipment, records arrival of received goods, completes invoices and submits to the NHG GM for processing.
• Coordinates with other associates assigned to NHG as required to carry out responsibilities and advises supervisor of progress or problem areas.
• Carries out EEO policies and communicates support of these policies to subordinates.

Qualifications

• A total of 4 years of experience consisting of the following:
  • General Experience: 3 years of experience in administrative, technical or other responsible work which enabled the applicant to gain a general knowledge of hotel/motel operational practices and procedures, skill in dealing with others in person-to-person work relationships, and the ability to exercise mature judgment.
  • Substitution of Education of Experience: 1 year of academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4-year bachelor’s degree for 3 years of general experience.
  • Specialized Experience: One year of responsible experience that provided an in-depth knowledge of hotel/motel housekeeping methods and practices. Such experience should include background in most of the following: procurement of supplies and equipment, operational efficiency, sanitation, internal finance controls, budgeting, staffing, room design and decorating or similar work which demonstrated the knowledge and abilities of the operational area.

Pay

Commensurate with experience.

Schedule

Full-Time (35 + hours)

Benefits

• Medical & Dental Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Paid Annual & Sick Leave
• Matching 401K Plan
• Pension Plan