Housekeeping Manager | Kimpton Monaco Philadelphia

About the role

Supervise and coordinate activities of room attendant/room cleaners engaged in cleaning and maintaining premises of hotel.

You'll be responsible for maintaining phenomenal performance and productivity levels by setting quality standards following Kimpton values, and communicating with Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests.

Responsibilities

• Aid in the selection of staff, recruitment, hiring, and training of qualified housekeeping personnel.
• Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
• Prepare and distribute room assignments and keys to housekeeping attendants.
• Check floors periodically, update the current room status, and find opportunities for service improvements.
• Answer the department telephone, Teams and Quore to respond quickly to requests.
• Check hotel's computer for information concerning room status and enter updated room status.
• Review and update systems and supplies purchase for guest room accommodations using budgetary guidelines.
• Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks.
• Maintain high quality of housekeeping IHG Way of Clean standards in: a) the guest rooms; b) linens and uniforms; c) lost and found; d) laundry; and e) janitorial department and night cleaners.
• Establish quality-cleaning programs to ensure appearance and life of all furniture, fixtures and equipment.
• Submit requests for repair of cleaning equipment.
• Requisition or purchase other supplies and equipment for hotel room honor bars, toiletries, and paper products.
• Assist the Director of Housekeeping in scheduling regular and irregular maintenance and cleanings of the hotel, including deep cleanings of room and all hotel and meeting space public areas.

Requirements

• High school diploma or general education degree (GED) required.
• 1+ years management experience in hospitality industry.

Qualifications

• Positivity, teamwork, and a passion for customer service!
• A flexible schedule, able to work evenings, weekends and holidays.
• Basic knowledge of MS Office.

Skills

• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of IHG Way of Clean standards.

Benefits

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientations, gender identities and genders.

Pay

Details TBD.

Schedule

Details TBD.