Housekeeping Manager - Dollywood's HeartSong Lodge and Resort - Exempt

Summary Of Essential Functions And Responsibilities

Collaborate with Executive Housekeeper to maintain and evaluate cleanliness standards according to established resort housekeeping procedures by regularly completing guest room and public area inspections.

Works with the housekeeping supervisor, room inspectors and Hosts to maintain standards and consistency.

Ensures a positive, engaging, and empowering work environment for all Hosts, and high levels of Host engagement and job satisfaction.

Collaborates and communicates with both Front Office and Engineering regarding the status, condition and functionality of guest rooms. Reports defects. When required, places rooms out of order when engineering work is required and reinstates once completed.

Communicates a clear and consistent message regarding the housekeeping goals by providing direction, coaching, mentoring, correction, training, support and development of Hosts through timely and specific feedback and recognition.

Understands, complies with and able to implement safety and security policies and procedures for a safe work environment, safe work practices (chemicals, floor equipment, et. al), and guest safety and security.

Aids the Executive Housekeeper with monitoring, planning, payroll costs, budgets and forecasts. Assists in performing human resource functions for Hosts, including recruiting, onboarding, training, scheduling, payroll and appraising performance.

Performs quarterly, monthly, and daily inventories of housekeeping and cleaning supplies, linens, chemicals, et al. Assists in ordering operating/guest room supplies once inventories are completed.

Maintains inventory and control of room keys; distributes keys to authorized staff.

Maintains the lost and found system for items found throughout the property. Stores and logs items. Maintains records when items are returned to owners.

Solves guest concerns to ensure complete satisfaction.

Education And Experience Required

• Must be 18 years of age
• Requires a work history that clearly displays a thorough knowledge of best practices and procedures in hospitality housekeeping
• At least three (3) years of directly related housekeeping experience
• At least one (1) year of previous management/supervisory experience
• Basic computer experience along with experience with property management systems required. Experience with Opera preferred
• Must have prior experience with and/or training in proper housekeeping safety procedures (SDS/MSDS, chemical disposal, bloodborne pathogens, hazard communication, etc.)
• Bilingual English/Spanish speaking and writing skills are preferred

Knowledge, Skills, And Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Able to be self-motivated and disciplined
• Able to prioritize and complete work assignments on a timely basis
• Able to maintain strict confidentiality and judgment regarding privileged information
• Able to maintain professional appearance with good personal hygiene
• Able to be productive in a fast-paced environment
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Able to communicate effectively with Guests and Hosts using approved communication methods
• Able to lift at least 30 lbs. without assistance
• Able to push/pull weight of up to 100 lbs
• Able to adhere to proper Housekeeping safety procedures (SDS/MSDS, chemical disposal, blood borne pathogens, hazard communication, etc.)
• Able to tolerate various temperatures while working outdoors

Cognitive and Sensory Requirements

• Strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat