Housekeeping Manager-Candlewood Suites – Hattiesburg, MS

Key Responsibilities

• Lead, train, motivate, and develop the housekeeping team, fostering a positive, respectful, and team-oriented work environment
• Build strong team morale through coaching, recognition, and clear communication
• Oversee daily housekeeping operations, including room cleaning, public areas, laundry, and back-of-house spaces
• Conduct detailed inspections of guest rooms and common areas to ensure the highest standards of cleanliness, safety, and maintenance are consistently met
• Create and manage staff schedules to ensure adequate coverage while controlling labor costs
• Manage inventory of housekeeping supplies, linens, and amenities; order supplies as needed while maintaining budget controls
• Collaborate closely with the General Manager, front desk, and maintenance teams to ensure seamless operations and quick resolution of guest concerns
• Respond promptly and professionally to guest requests, feedback, and service recovery situations, with a focus on long-term guest satisfaction
• Maintain a strong focus on detail, ensuring rooms are not only clean but thoughtfully prepared for extended-stay comfort
• Train team members on proper cleaning techniques, safety procedures, and guest service expectations
• Monitor and support compliance with health, safety, and sanitation standards
• Assist with hiring, onboarding, performance evaluations, and corrective action when necessary

Guest Service Focus

• Understand the unique needs of extended-stay guests and ensure consistency, privacy, and comfort throughout their stay
• Encourage team members to take pride in their work and recognize how their role directly impacts guest satisfaction and loyalty
• Proactively identify opportunities to enhance the guest experience through cleanliness, organization, and attention to personal details

Qualifications

• Previous housekeeping supervisory or management experience required; hotel or extended-stay experience strongly preferred
• Strong leadership, organizational, and team-building skills
• Exceptional attention to detail with a commitment to high standards
• Adequate communication and problem-solving skills
• Knowledge of inventory control, scheduling, and basic budgeting
• Able to stand, walk, bend, and lift as required in a hands-on management role
• Flexible availability, including weekends and holidays as needed