Housekeeping Manager

Responsibilities

• Organizes and prioritizes scheduling and routing of staff based on occupancy, arrivals, and departures.
• Maintains log of room entry key cards, pagers, and radios.
• Maintains payroll and productivity reports to monitor labor expense.
• Reviews two-week payroll report.
• Communicates with associates via radio to facilitate changes/modifications in work assignment and fulfill guest needs.
• Inputs unit readiness status in the lodging system and communicate with the front desk to update on status, and special requests.
• Captures activities with outside vendors such as fire wood delivery, snow removal, carpet cleaning, and pest control service.
• Collaborates with Banquet and Set Up departments the placement and removal of equipment in units.
• Performs various clerical duties such as report distribution, filing, run nightly backup report, completion of various forms, distribution of paychecks, etc.
• Manages the laundry department on identifying linen needs.
• Incorporates safe work practices in job performance.
• Manages regular and reliable attendance.

Requirements

• Education/Experience: Certificate from college, technical school or accredited facility; or three to six months related experience and/or training; or equivalent combination and experience.

Job Knowledge, Skill, and Ability Preferences

• Ability to read and speak English is required.
• Demonstrates Leadership ability including skills to communicate and express ideas and directives clearly to associates.
• Strong problem analysis and problem resolution skills.
• Strong multi-tasking, organizational and time management skills to ensure a quick response to member and guest needs.
• High level of active listening skills and strong member/guest service skills which includes the ability to resolve issues/complaints with tact and diplomacy.
• Strong written and verbal communication skills.
• Strong leadership and people management skills.
• Professional and courteous demeanor.
• Ability to create high performance teams and to be an effective team player.
• Demonstrate a consistent commitment to company values.
• Perform with a focus on individual and team advancement.
• Computer proficiency in Microsoft products such as Word, Excel, PowerPoint, Outlook.
• Exceptional personal hygiene and positive representation of the organization to Troon associates, members, guests and vendors.

About Troon

Troon, founded in 1990 and headquartered in Scottsdale, AZ, is the world’s largest professional club management company, specializing in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values emphasizing being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals opportunities to grow and succeed within a globally respected organization. Learn more at www.troon.com.