Housekeeping Manager

Position Summary

The Housekeeping Manager supports the mission of Shaker Village by ensuring a clean, welcoming environment where guests, staff and volunteers may experience the unique opportunities our Village provides.

Responsibilities And Duties

• Provides conscientious oversight for housekeeping and custodial services for SVPH.
• Captures efficient working structures to ensure consistently clean and welcoming guest and staff spaces.
• Champions for the attention to detail and clean, visually appealing aesthetics in all spaces at SVPH.
• Manages and trains housekeeping staff to ensure compliance with OSHA, Blood Borne Pathogen and other applicable safety standards for all work done at SVPH.
• Develops a culture of communication and support for the Housekeeping Department.
• Attends a regular, standing meeting with Housekeeping Department staff.
• Collaborates with Maintenance team to ensure timely recognition, reporting and resolution of maintenance and safety needs.
• Collaborates with Guest Services team to ensure clear, efficient communication between departments regarding room availability and turnover, as well as guest needs.
• Trains staff and ensures adherence to key-control policies in order to protect all SVPH guests, staff and property.
• Affordably familiar with, and assists to train housekeeping staff in SVPH crisis management/emergency procedures.
• Appropriately represents the organization, its Board and the President/CEO to guests, volunteers and donors.
• Updates job knowledge for him/herself and staff team by remaining aware of new compliance standards and regulations; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplishes housekeeping and organization mission by completing additional tasks as assigned and related results as needed.
• Oversees housekeeping department in the Inn Manager’s and Inspector’s absence – to include assigning duties to all department associates.
• Handles after-hours Guest requests to ensure that our standards are always met.

Skills And Qualifications

• A collaborative and flexible style, with a strong service mentality.
• Needs to be seen as a team player who is committed to lifelong learning.
• A hands-on supervisor with integrity and a desire to work in a dynamic, mission-driven environment.
• An effective communicator, with strong oral and written skills.
• A strong commitment to developing team members.
• A demonstrated commitment to the organization’s mission is essential.

Requirements

• Maintain concentration with time pressures and interruptions.
• Ability to operate computers and general office equipment.
• Frequently required to stand, walk and climb multiple flights of stairs for extended period of time.
• Ability to stoop, kneel, crouch or crawl and bend.
• Mobility to climb stairs and ladders.
• Requires hand and eye coordination and manual dexterity.
• Specific vision includes close vision, distance vision, color vision, peripheral vision, depth vision and ability to adjust focus.
• Frequent exposure to chemical fumes or airborne particles; occasional exposure to toxic or caustic chemicals and to blood borne pathogens.