Housekeeping Manager
About the role
The Housekeeping Manager oversees daily operations to ensure exceptional cleanliness standards, operational efficiency, and an outstanding guest experience. This role supervises housekeeping staff, maintains quality standards, and supports Trailborn's brand standards.
Responsibilities
- Supervise daily housekeeping operations, including guest rooms, public areas, and back-of-house spaces.
- Lead and support housekeeping associates through training, coaching, and performance management.
- Assign daily room boards and ensure rooms are cleaned and inspected according to company standards.
- Conduct room inspections to maintain quality, cleanliness, and presentation standards.
- Cook with the Front Office team to ensure timely room readiness and guest satisfaction.
- Partner with Engineering to report and follow up on maintenance issues and room repairs.
- Aid in hiring, onboarding, and training new housekeeping associates.
- Maintain inventory of cleaning supplies, linens, and equipment while supporting cost control initiatives.
- Ensure compliance with all safety, sanitation, OSHA, and company policies.
- Address guest concerns related to housekeeping promptly and professionally.
- Monitor productivity and assist with labor scheduling based on occupancy levels.
- Support departmental engagement initiatives and help foster a positive team culture.
- Maintain housekeeping documentation, logs, and operational records.
- Perform other duties as assigned.
Qualifications
- Minimum 2 years of housekeeping leadership experience in hospitality (Supervisor or Manager level).
- Experience overseeing housekeeping operations in a hotel, resort, or similar environment.
- Strong attention to detail and commitment to cleanliness standards.
- Ability to lead, motivate, and develop team members.
- Basic knowledge of housekeeping inventory management and supply controls.
- Familiarity with property management systems (PMS) preferred.
- Resort or lifestyle hospitality experience preferred.
- Bilingual (Spanish/English) preferred.
- Experience managing schedules and staffing levels based on occupancy.
Skills
- Strong leadership and team supervision
- Attention to detail and quality control
- Organization and time management
- Communication and interpersonal skills
- Problem-solving and decision-making
- Guest service and service recovery
- Ability to work in a fast-paced hospitality environment
About Our Values
We believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable.
About Our Benefits
- Company Benefits and Perks
- Full Time Part Time Seasonal
- Medical (with company contribution)
- Dental (with company contribution)
- Vision (with company contribution)
- Paid Time Off
- 401(k) (with company match)
- Sick Time
- Employee Dining Discounts
- Employee Marketplace Discounts
Schedule
Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.
Pay Rate
$75,000 - $80,000
Job Status
Full Time
FLSA Status
Exempt
Equal Employment Opportunity
Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.