Housekeeping Manager
About the role
As the Housekeeping Manager, you will oversee the daily operations of the housekeeping department to ensure exceptional cleanliness standards, operational efficiency, and an outstanding guest experience. This role is responsible for supervising housekeeping staff, maintaining quality standards across guest rooms and public spaces, and ensuring the department operates efficiently while supporting Trailborn’s brand standards. The Housekeeping Manager leads room attendants and housekeeping associates, coordinates daily room assignments, and works closely with Front Office, Engineering, and Operations teams to ensure rooms are guest-ready and the property consistently reflects Trailborn’s commitment to excellence. The ideal candidate is a hands-on leader with strong hospitality experience, excellent attention to detail, and a passion for coaching teams and delivering exceptional guest experiences.
Responsibilities
- Supervise daily housekeeping operations, including guest rooms, public areas, and back-of-house spaces.
- Lead and support housekeeping associates through training, coaching, and performance management.
- Assign daily room boards and ensure rooms are cleaned and inspected according to company standards.
- Conduct room inspections to maintain quality, cleanliness, and presentation standards.
- Coordinate with the Front Office team to ensure timely room readiness and guest satisfaction.
- Partner with Engineering to report and follow up on maintenance issues and room repairs.
- Assist with hiring, onboarding, and training new housekeeping associates.
- Maintain inventory of cleaning supplies, linens, and equipment while supporting cost control initiatives.
- Ensure compliance with all safety, sanitation, OSHA, and company policies.
- Address guest concerns related to housekeeping promptly and professionally.
- Monitor productivity and assist with labor scheduling based on occupancy levels.
- Support departmental engagement initiatives and help foster a positive team culture.
- Maintain housekeeping documentation, logs, and operational records.
- Perform other duties as assigned.
Qualifications
Required Qualifications
- Minimum 2 years of housekeeping leadership experience in hospitality (Supervisor or Manager level).
- Experience overseeing housekeeping operations in a hotel, resort, or similar environment.
- Strong attention to detail and commitment to cleanliness standards.
- Ability to lead, motivate, and develop team members.
- Basic knowledge of housekeeping inventory management and supply controls.
- Familiarity with property management systems (PMS) preferred.
Preferred Qualifications
- Resort or lifestyle hospitality experience preferred.
- Bilingual (Spanish/English) preferred.
- Experience managing schedules and staffing levels based on occupancy.
Skills
- Strong leadership and team supervision
- Attention to detail and quality control
- Organization and time management
- Communication and interpersonal skills
- Problem-solving and decision-making
- Guest service and service recovery
- Ability to work in a fast-paced hospitality environment
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to inspect rooms and public spaces thoroughly.
- Occasionally lift up to 25 lbs.
- Ability to navigate multiple floors and outdoor spaces as required by the property.
Benefits
- Medical (with company contribution) – eligible for Full Time
- Dental (with company contribution) – eligible for Full Time
- Vision (with company contribution) – eligible for Full Time
- Paid Time Off – eligible for Full Time
- 401(k) (with company match) – eligible for Full Time and Part Time
- Sick Time – eligible for Full Time and Part Time
- Employee Dining Discounts – eligible for Full Time, Part Time, and Seasonal
- Employee Marketplace Discounts – eligible for Full Time, Part Time, and Seasonal
Schedule
Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.
Pay
$50,000–$55,000 annually. Full Time, FLSA Exempt.