Housekeeping Manager

Summary of Responsibilities

• Supports communication to the team and management of realistic, measureable housekeeping standards, objectives and goals (service standards, budget targets etc.) to be achieved.
• Assists in developing, directing and maintaining the highest standards of housekeeping processes to ensure a positive guest experience.
• Ensures that all daily tasks are completed accurately by the housekeeping team and guest requests are managed efficiently or communicated to the relevant departments in a timely manner.
• Leads by example in setting positive relations with all hotel departments, ensuring issues are managed efficiently, and appropriately, to maintain the smooth running of the operation at all times.
• Works with the Director of Housekeeping to understand and develop a progressive, professional and committed housekeeping team environment that supports strategic objectives.
• Ensure that cleanliness and service standards are maintained in all areas of responsibility.
• Train and monitor the team daily to ensure that standards of service and cleanliness are understood and followed.

Skills and Qualifications

• Possess 2 years’ housekeeping management experience
• Possess previous supervisory skills in a hotel
• Experience working with Opera PMS System
• Good understanding of housekeeping management systems & processes
• Excellent attention to details