Housekeeping Manager
The Surrey, A Corinthia Hotel · New York, United States · Yesterday
On-siteQuality AssuranceFull-time
Summary of Responsibilities
- Supports communication to the team and management of realistic, measureable housekeeping standards, objectives and goals (service standards, budget targets etc.) to be achieved.
- Assists in developing, directing and maintaining the highest standards of housekeeping processes to ensure a positive guest experience.
- Ensures that all daily tasks are completed accurately by the housekeeping team and guest requests are managed efficiently or communicated to the relevant departments in a timely manner.
- Leads by example in setting positive relations with all hotel departments, ensuring issues are managed efficiently, and appropriately, to maintain the smooth running of the operation at all times.
- Works with the Director of Housekeeping to understand and develop a progressive, professional and committed housekeeping team environment that supports strategic objectives.
- Ensure that cleanliness and service standards are maintained in all areas of responsibility.
- Train and monitor the team daily to ensure that standards of service and cleanliness are understood and followed.
Skills and Qualifications
- Possess 2 years’ housekeeping management experience
- Possess previous supervisory skills in a hotel
- Experience working with Opera PMS System
- Good understanding of housekeeping management systems & processes
- Excellent attention to details