Housekeeping Manager

About the role

Oversee and manage all aspects of the housekeeping department to ensure impeccable cleanliness and guest satisfaction.

Responsibilities

• Lead, motivate, and supervise the housekeeping team, including room attendants and supervisors.
• Set clear performance expectations, provide feedback, and conduct performance evaluations.
• Coordinate with other departments, such as front office and maintenance, to ensure smooth operations and guest satisfaction.
• Monitor inventory levels of cleaning supplies and equipment and place orders as necessary to maintain adequate stock levels.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness, orderliness, and adherence to brand standards.
• Address any issues or deficiencies promptly and take corrective action to maintain high standards.
• Implement and maintain quality control measures to continuously improve housekeeping services.
• Respond promptly and professionally to guest requests, complaints, and feedback related to housekeeping services.
• Maintain confidentiality and security of all guest and general hotel information.

Requirements

• High school diploma or equivalent required.
• Bachelor’s degree in Hospitality Management, Hotel Administration, or related field preferred.
• Minimum 2–4 years of supervisory experience in housekeeping at a luxury or Forbes-rated hotel or resort.
• Experience managing large teams and working knowledge of laundry operations, floor care, and cleaning standards.
• Strong organizational and time management skills; must be highly detail-oriented.
• Working knowledge of housekeeping systems and Microsoft Office.
• Exceptional communication, leadership, and interpersonal skills with a guest-centric mindset.
• Flexibility to work shifts, weekends, and holidays as required.
• Bilingual skills are an asset in team communication.

Physical Requirements

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods of time on your feet, especially during peak hotel hours or events.
• Clear vision is important for reading reports, analyzing data, and overseeing department activities.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.